Customer Success Manager – Remote in Texas, USA

TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control and support devices of any kind. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity.
Our team is committed to quality and passionately leading the way in the fields of Augmented Reality, Internet of Things and Artificial Intelligence. With over 1.400 employees from more than 80 nationalities in 20+ locations worldwide, we are one global family. We believe that bringing together people from different backgrounds and experiences leads to better, more innovative solutions. One of the keys to our success is our culture, which enables employees to learn, grow, and contribute in meaningful ways.

Are you courageous and want to make an impact? Then join our winning team and help us create a world that works better.

TeamViewer is looking for an experienced Customer Success Manager (CSM) to join our Customer Success team. You will act as a functional expert of the TeamViewer Tensor product portfolio. Manage and oversee the successful deployment to our customers and identify potential for further deployments.

Coordinate project teams, constantly engage with assigned customers and identify potential for further deployments
Specify requirements together with the customer and set up a project plan for the implementation of our Tensor solution
Identify upselling potential with each of your customers
Deliver training, product demonstrations, or troubleshooting sessions with customers as needed

Qualifications

3+ years directly related experience delivering enterprise software solutions
Degree in computer science, information systems, applied computer science, or similar education in an IT-related field
Experience working in close customer collaboration, and the ability to effectively communicate at all levels
Experience advocating for customers and the ability to foster and cultivate relationships with key customers
Experience with managing projects and programs
Ability to travel up to 20% to customers or TeamViewer office locations.

Additional Information

Work location: Remote in Texas (ideally residing in Austin, TX)
Competitive compensation including stock-based options
Flexible PTO and paid holidays
401(k) with employer matching
Comprehensive Health insurance package including 100% employer-paid medical coverage
Up to 12 weeks of Parental Leave
Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
Quarterly team events and companywide celebrations, frequent all Hands and Leadership Lunches
Open door policy, casual dress code
We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunity employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, were focused on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best.
TeamViewer will not discriminate against an individual based on race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis. If you are unable to submit your application because of disability, please contact us at hr.us@teamviewer.com and we will reasonably accommodate.