The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering our customers to achieve their goals. The Customer Success Manager acts as a trusted advisor for a variety of customers who represent various industries. You will support them on their journey to successfully onboard, increase user adoption and ultimately ensure a positive renewal outcome.

Location: Remote, anywhere UTC +4

What you’ll be doing: 

  • Facilitate the transition out of implementation to go-live
  • Manage a portfolio of clients and make certain a high level of satisfaction with the product is achieved
  • Create a plan to ensure client success
  • Conduct regular meetings with clients to make recommendations on using the product and future product enhancements to provide continuous success in business processes
  • Provide best practice recommendations, expert-level application support and assist in solving point-in-time challenges
  • Work with product development and technical support to resolve customer issues/concerns
  • Proactively monitor the health of your client portfolio and identify/manage escalations and churn risks
  • Experience conducting virtual meetings with internal and external customers
  • Travel may be required

Who you are


  • 2-3 years experience in a Mid-Market/Enterprise SaaS Customer Success role
  • Experience with Zendesk and Salesforce are a huge plus
  • Based anywhere within North America

Nice to haves:

  • Effectively prioritizes, multitasks, and engages with customers
  • Effective at leading and facilitating meetings ranging from admin/owners to executive level
  • Strong communication skills; you pride yourself on being personable, concise and compelling communicator – in writing, in conversation and in front of an audience
  • Empathy, diplomacy, and poise under pressure when working through customer concerns
  • Put team above yourself – elevating the group’s performance through proactive collaboration and knowledge-sharing

Offers vary depending on, but not limited to, relevant experience, educatio

Job Overview
Job alerts

Subscribe to our weekly job alerts below and never miss the latest jobs

Sign in

Sign Up

Forgotten Password

Job Quick Search