As a Customer Success Manager, you’ll own Clever’s relationships with customers from the moment they design their integration to the day they deliver an amazing experience for all of their schools. You’ll always be on the lookout for new opportunities to support their rapid growth.

The Clever Customer Success Manager is a born leader and problem solver: versatile enough to talk strategy with a customer’s VP of Sales, dive into a spreadsheet with a Product Manager, and handle a presentation to the CEO — all before lunch. If you’re a high achiever, we want to talk to you.

A DAY IN THE LIFE:

  • Own and deepen relationships with Clever’s biggest and most important accounts
  • Grow increased annual usage of Clever among key customers
  • Build executive buy-in across all levels and functional areas of a customer’s organization
  • Create and chart ambitious plans for success through entirety of customer lifecycle
  • Identify, surface, and mitigate risks to a customer’s success plan
  • Advocate within Clever on the customer’s behalf

WHAT WE’RE LOOKING FOR:

  • You have relevant customer facing or similar experience (especially industry experience in SaaS)
  • You communicate easily with executives and are comfortable mediating conflict
  • You have managed large, multi-stakeholder projects with exceptional results
  • You’re able to travel as needed (2x per month)
  • You’re excited to improve K-12 education
  • You have a desire to work in a diverse, highly collaborative team environment

CLEVER PERKS!

  • A competitive salary and equity package in a well-funded, high-growth company
  • Unlimited Paid Time Off and Paid Parental Leave
  • Top-notch healthcare, vision, and dental coverage for you and your family
  • Best-in-class mental healthcare service that supports employees’ mental and emotional wellness
  • Unlimited book learning credits to amazon.com and small, local bookstores
  • Professional development budget and LinkedIn Learning subscription with unlimited access to thousands of expert-led online courses
  • Annual company retreat and quarterly team events to connect with fun, bright coworkers

For Colorado* based candidates – The range of our base salary cash compensation for this role for candidates living in Colorado is between $77,000-90,900

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