As a Customer Success Manager, you’ll be focused on driving adoption of Prefect Cloud, one of the world’s fastest-growing dataflow automation platforms. You will help our customers make the most of their Prefect Cloud investment while identifying new use cases.

You’ll work with our product and go-to-market teams while spending a majority of your time working with our customers and community. You’ll manage customer relationships, become a trusted advisor to our clients, and contribute to Prefect’s fast-growing success.

You will report to our VP of Sales.

 

Expectations (you will):

  • Oversee the ultimate success of our customers, ensuring they realize the full value of the Prefect platform
  • Manage long-term client relationships, serving as both the internal client advocate and an external Prefect advocate
  • Advise and identify new use cases to support Prefect customers’ business goals
  • Manage new customer onboarding calls and appropriate follow up action items
  • Lead customer sync calls to ensure adoption of Prefect’s platform and coordinate support efforts
  • Own Customer Retention and Renewal ARR metrics for your book of business
  • Communicate enhancement opportunities and product feedback across the entire organization
  • Manage Salesforce customer account documentation
  • Champion our culture and foster a collaborative work environment
  • Embody ownership: contribute and advocate for your ideas, while also preventing projects from failing

 

Qualifications (you have):

  • 4+ years of B2B experience in account management or customer support experience
  • Experience consulting highly technical SaaS solutions in the dev tools/data space
  • Experience upselling at renewals
  • Experience communicating and building relationships with senior management and C-level executives
  • Problem solver with a deep empathy for the customer, you pick up on the non-verbal cues and understand the tone of the conversation and how to communicate the right message to each member of the audience
  • Desire to lead by example in an enthusiastic and team environment

 

What You’ll Get in Return:

We take care of our team- our benefits are top-notch so that employees can work comfortably from wherever in the world they call home. Check out some of our most exciting benefits offered below.

  • Remote-first team with flexible-first culture
  • Equity Stock Options
  • 401(k) with 5% company match (vests immediately!)
  • Unlimited PTO
  • Medical, Dental and Vision insurance
  • Generous Parental Leave
  • Life Insurance and Disability benefits
  • $800 remote work stipend for whatever you need to work (food, wellness, equipment etc.)
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