Customer Success Engineer – North America

We’re looking for a Customer Success Engineer to support our enterprise customers across North America. You’ll be the trusted technical partner helping customers onboard smoothly, integrate successfully, and maximize long-term value from our platform.

Our platform powers identity and fraud detection for some of the internet’s most recognizable brands. You’ll join a highly collaborative, technical team that works closely with Product and Engineering, and plays a key role in helping our customers succeed at scale.

If you enjoy solving complex problems, working directly with technical teams, and enabling customers to succeed with modern APIs and SDKs, this role is for you.

What You’ll Do

• Own technical onboarding: Lead enterprise onboarding from kickoff through go-live. Create tailored implementation plans and guide customer technical teams through setup, configuration, and API or SDK integrations
• Support and troubleshoot: Resolve complex integration challenges and performance issues. Answer questions on API usage, SDKs (JavaScript plus other supported languages), and platform configuration
• Drive adoption and outcomes: Identify new use cases, workflows, and integration points to expand product usage. Share best practices to help customers get maximum value from our platform
• Strengthen relationships: Build trust with engineers, product leads, and executives at customer organizations. Act as a consultative partner, not just a point of escalation
• Be the customer’s voice: Advocate for customer needs with Product and Engineering. Share structured product feedback, log bugs, and suggest improvements
• Deliver technical enablement: Host technical walkthroughs, build documentation, and create reusable resources to empower customer teams
• Monitor account health: Track adoption and usage metrics, surface risks early, and partner with CS and Sales on retention strategies

What You Bring

• Location: Based in the US or Canada (we are a fully remote team)
• Experience: Ideally 3 or more years in a technical customer-facing role such as Customer Success Engineer, Solutions Engineer, Implementation Engineer, or similar. Experience supporting enterprise accounts in a B2B environment is preferred. Bonus if you’ve worked with API-first products or developer tools
• Troubleshooting mindset: Skilled at isolating technical issues, reading logs, writing queries, and debugging end-to-end
• Clear communication: Able to translate between technical and business language and work effectively in async, distributed environments
• Customer orientation: You prioritize impact, stay calm under pressure, and handle tough conversations professionally while balancing customer needs with product constraints
• Education and certs: A CS or Engineering degree is great but not required. Relevant certifications such as cloud or architecture credentials are a plus

Technical skills:

• Strong hands-on JavaScript experience, especially in debugging or building integrations
• Experience working with RESTful APIs or other web services
• Comfort with SQL querying is strongly preferred. It’s used regularly to debug issues and to surface insights into customer usage and integration behavior
• Familiarity with software development lifecycles and modern API architectures
• Experience with at least one of our supported SDK languages (Go, Node.js, Python, PHP, C#, Java) is preferred
• Bonus: experience deploying serverless functions or working with cloud platforms like Cloudflare Workers or AWS Lambda, especially in the context of API integrations

Bonus Points

• Experience in a startup or high-growth environment, especially with developer-facing tools
• Experience in fraud detection, security, or identity-related products
• Built internal tools, automation scripts, or technical resources to scale support and enablement

Why Join Us?

• Fully remote team with async-friendly communication and flexible working hours
• Direct collaboration with Engineering and Product teams. Your feedback will directly shape the product roadmap
• Clear paths to grow into senior, lead, or cross-functional roles as your impact scales
• We’re solving real-world problems in identity and fraud prevention with a developer-first mindset
• You’ll have autonomy, ownership, and the support you need to succeed

We’re excited to meet candidates who are eager to grow with us and help solve meaningful problems for our customers. You may not meet every single requirement, and that’s okay. If you’re excited about the role and confident you can make an impact, we’d love to hear from you.

Compensation:

OTE of $125,000 – $ 135,000