Customer Service Associate III

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

This position is responsible for handling moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolving service concerns while documenting customer requests, and completing changes to policies. Service to customers may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions.

National General Insurance, an Allstate Company, is looking for Customer Service Representatives to join our call center team. In this role, you’ll support customers over the phone by answering policy questions, processing updates, and resolving routine to complex inquiries with accuracy and care. You’ll use strong listening and problem-solving skills to ensure first-call resolution and an outstanding customer experience. The ideal candidate brings a passion for helping others, attention to detail, and the ability to communicate clearly—even when the topic is complex. If you’re someone who thrives in a fast-paced call center environment and enjoys making a positive impact, we’d love to hear from you.

Key Responsibilities

• Inputs and tracks into the appropriate databases.

• Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool.

• Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates as warranted

• Working knowledge of insurance policies and related processes and procedures.

• Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).

• Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.

• Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.

• Resolve routine, complex, and unique questions/issues.

Education

• High School Diploma or GED (Preferred)

Experience

• 0-2 years experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

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Compensation

Base compensation offered for this role is $19.00 – $20.50 hourly and is based on experience and