Product Support Specialist

We’re looking for a Product Support Specialist to be the face of Amplemarket and to creatively work alongside our customers.

The Customer Team at Amplemarket is on a mission to be the best in the business and to set the industry bar higher. We recognize that customer experience is what helps brands grow… and win. We’re thrilled to have the opportunity to build a process and experience unlike any other. If you like to collaborate, spearhead new ideas, and are passionate about doing things that don’t scale, let’s talk!

You will:

• Invest most of your time interacting with users by email, chat, and video chat.
• Optimize our internal and external documentation and processes.
• Work closely with other teams to improve our product offerings and messaging around new products.
• Analyzing our processes and investigating changes that help us scale operations.

Who we’re looking for:

• Someone who is self-motivated and defaults to “action”
• 3+ years experience in customer support or another similar customer-facing role
• Exceptional ability to build relationships and deliver effectively
• Strong written and verbal communication skills
• An out-of-the-box thinker and natural problem solver
• Want to work, learn and grow in a high-growth startup atmosphere.
• Ability to operate in a fast-paced environment.