Clinical Success Director

As the Clinical Success Director, you will be at the forefront of delivering an exceptional generative AI platform for clinicians. Your work will directly contribute to improving the cognitive burden associated with clinical documentation. You will collaborate with clients, partners, product managers, designers, machine learners, and healthcare professionals to bring to life products that bridge the gap between clinical conversations and actionable data.

What You’ll Do 

• Provide clinician enablement by delivering education and training to new users, building collateral and strategies to support clinician adoption, and managing relationships with external clinical champions and advisors.
• Surface product feedback through expert advice on existing clinical documentation strategies and work with product teams to define a clear clinical product roadmap.
• Provide product strategy recommendations by aggregating user feedback and developing artifacts that articulate how product enhancements may expand the reach of our product(s) and improve clinician user experiences.
• Develop, monitor, and track end-user utilization and clinical success metrics to help communicate long-term impact and value.
• Evangelize product capabilities and direction to prospective customers by creating sales collateral, conducting product demos, and more.

What You’ll Bring 

• 5+ years of experience as a clinician (MD, DO, PA, NP)
• Experience with Epic and a deep understanding of clinical documentation workflows
• A passion for solving problems and creating new opportunities for clinicians
• Proven track record of leading successful initiatives from conception through launch.
• Ability to build relationships with different layers of an organization, from front-line staff to executives.
• Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements
• Experience working with cross-functional teams in a fast-paced, startup environment

Why Work at Abridge?

• Be a part of a trailblazing, mission-driven organization that is powering deeper understanding in healthcare through AI!
• Opportunity to work and grow with talented individuals and have ownership and impact at a high-growth startup.
• Flexible/Unlimited PTO — Salaried team members can take off as much approved time off as they need, plus 13 paid holidays
• Equity — For all salaried team members
• Medical insurance — We pay 100% of the premium for you + 75% for dependents. 3 Aetna plans to choose from.
• Dental & Vision insurance — We pay 100% of the premium for you + 75% for dependents. 2 Aetna plans to choose from.
• Flexible Spending (FSA) & Health Savings (HSA) Accounts
• Learning and Development budget — $3,000 per year for coaching, courses, workshops, conferences, etc.
• 401k Plan — Contribute pre-tax dollars toward retirement savings.
• Paid Parental Leave — 16 weeks paid parental leave, for all full-time employees
• Flexible working hours — We care more about what you accomplish than what specific hours you’re working.
• Home Office Budget — We provide up to $1,600 in a one-time reimbursement to set up your home office.
• Sabbatical Leave — 30 days of paid Sabbatical Leave after 5 years of employment.
• …Plus much more!