Better is on a mission to transform the $15 trillion mortgage industry. As a pioneer in digital mortgage innovation, we’re entering a bold new phase: offering our proprietary technology as a SaaS platform to external clients.
We’re hiring a Senior Product Manager (Retail Channel) to lead one of Better’s most strategically important initiatives. You will spearhead the evolution of our internally-built Loan Origination System (LOS) into a world-class, enterprise-grade SaaS platform serving financial institutions and large-scale partners globally.
This is more than a product role—it’s a high-impact leadership position at the intersection of product innovation, operational excellence, and customer success. You’ll collaborate with top-tier engineers, designers, executives, and clients to reshape how the mortgage industry operates through scalable technology.
Responsibilities
- Field Immersion: Travel regularly to retail mortgage branches to observe, shadow, and engage with loan officers and staff. Gather first-hand, qualitative insights to identify pain points and opportunities for improvement
- Stakeholder Partnership: Act as the primary product liaison to Sales and Operations leadership for the retail mortgage channel. Understand and advocate for their needs
- Solution Development: Use a human-centered approach to design technology solutions that improve tools, workflows, and operational efficiency across the retail channel
- Requirements Gathering: Translate business challenges into well-defined product requirements with clear prioritization and scope
- Product Execution: Partner with Engineering and Design to drive product lifecycle activities—from sprint planning to launch—ensuring alignment with business objectives
- Cross-Functional Leadership: Coordinate across Sales, Ops, Product, and Training to ensure successful rollouts, change management, and adoption
- Platform Advocacy: Build deep expertise in Better’s proprietary LOS to champion platform improvements that address field needs
- Strategic Planning: Support proactive discovery and roadmap planning to help business leaders anticipate future challenges and opportunities
- Voice of the Field: Represent the retail user perspective in product discussions, ensuring that what we build directly addresses real-world challenges
Qualifications
- 5+ years in product management, program management, or operational leadership roles—ideally within the retail mortgage sector
- Deep knowledge of loan origination processes, retail branch operations, and the tools that enable sales and fulfillment teams
- Experience gathering business requirements and working with technical teams to deliver scalable, user-centered solutions
- Willingness to travel 25–40% to field locations for user research and implementation support.
- Strong analytical and synthesis skills; able to translate frontline feedback into actionable insights
- Familiarity with LOS platforms and broader fintech/mortgage tech ecosystems
- Proven ability to lead cross-functional initiatives and navigate ambiguity in fast-paced environments
- Excellent communication skills (written and verbal), with experience influencing senior stakeholders
- Familiarity with agile methodologies and iterative development practices
- Self-starter with high ownership and drive; thrives in a dynamic, evolving environment
- MBA or advanced degree is a plus
Company Benefits
We are thrilled to offer all our full-time employees the following benefit offerings:
– Benefits eligibility effective DAY ONE
– *$0 medical plan premium offering coverage nationwide paired with our Health Savings Account that includes an employer contribution (*Additional Medical, dental, vision plan options also all with nationwide coverage)
– Flexible PTO
– Immediate virtual mental health support by licensed therapists for our employees and their eligible dependents age 6 and up! First few visits at no cost to you!
– Personalized care for every fertility and family care journey for our employees and their partner!
– Dependent care benefits (i.e. childcare and/or elder care costs) include a company match
– Discount programs and perks including pet Insurance!
The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided.
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