Client Onboarding Lead

Client Onboarding Lead, New York, NY (Hybrid)
Build Your Career | Have Fun | Make a Difference

Payoneer’s mission is to empower businesses to go beyond – beyond borders, limits and expectations. In today’s digital world, Payoneer enables businesses of all sizes from anywhere in the world to access new economic opportunities by enabling them to transact globally as easily as they do locally.

Payoneer’s digital payments platform streamlines global commerce for millions of small businesses, marketplaces and enterprises from over 200 countries and territories.  Leveraging robust technology, compliance, operations and banking infrastructure, Payoneer delivers a suite of services that includes cross-border payments, working capital, tax solutions and risk management.  Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands like Airbnb, Amazon, Google and Upwork, Payoneer makes global commerce easy and secure.

About the Role:

We are searching for an ambitious, self-directed Client Onboarding Lead to own client onboarding for the employers we help transform their local business into a global business.

As a key member of Payoneer’s North American B2B GTM team, the Client Onboarding Lead will work hand in hand with our sales and account management teams to onboard clients onto the Payoneer suite of payment & workforce management solutions.

This role will be based in our New York, NY office

What You’ll Do:

• Opportunity to build a new discipline from the bottom up
• Ensure new clients are fully onboarded to their Payoneer products of choice
• Develop workflows to streamline onboarding processes
• Work with internal teams to automate workflows
• Help existing customers with continuous onboarding needs
• Provide feedback to sales and account management teams to improve messaging, close communication gaps, and help them better manage their client relationships
• Maintain pertinent customer information within CRM platform

What We’re Looking For:

• 5+ years of sales, ops, or customer service experience, ideally in a tech environment
• Intellectually curious & comfortable with ambiguity
• Strategic mindset to problem solving
• Data and technically oriented, intermediate to advanced Excel skills a major plus
• Strong written and verbal communication skills
• Time management and multitasking skills
• Ability to work with a cross functional global team
• High level of organization and focus and ability to work under pressure
• Interest in leading and mentoring a team
• Comfortable with hybrid work environment

Not a Must, but a Great Advantage:

• Experience in Payments or Banking industry
• Experience using Salesforce or a similar CRM system
• Experience with data analytics & BI tools

 What we offer:

• Outstanding medical, dental, and vision insurance (individual plan 100% covered) HSA and FSA
• 401K with employer match
• Employee Stock Purchase Plan (ESPP)
• Fitness/Wellness reimbursement
• Generous PTO, paid holidays, and parental leave
• Learning and development opportunities
• Flexible work from home schedule
• Volunteer activities
• Fun office culture with supportive leadership

Join the Payoneer Family – check out Our Values and apply today! 

Payoneer is committed to fostering a diverse and inclusive workplace. Payoneer is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you are interested in applying for employment with Payoneer and need special assistance or an accommodation to use our website or to apply for a position, please email RecruitmentUS@payoneer.com. Determinations on requests for reasonable accommodation are made on a case-by-case basis.

In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave. This position is also eligible for a discretionary year-end bonus.

 The annual base salary range for this position is: $100,000 – $115,000.

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