Client Experience Specialist

We are seeking energetic sales professionals who are passionate about developing relationships and creating positive user experiences.  As a Client Experience Specialist, you will join the fastest growing part of our business, helping thousands of Americans find and speak with financial advisors throughout the country.

Client Experience Specialists are the frontline voice for the company and play an integral part of our success as we facilitate communication and schedule meetings between investors and financial advisors. You will play a substantial role in driving that success.

This is a remote position with a fixed schedule of Monday through Friday from 9am to 6pm EST.

Responsibilities:

• Interact with consumers via phone (inbound and outbound), email, SMS text and live chat.
• Guide SmartAsset users through the process of matching and meeting with financial advisors
• Call users expressing interest in speaking with financial advisors to schedule calls with financial advisors
• Build valuable relationships with our financial advisor partners
• Leverage customer service skills and scripted talking points to deliver personalized service
• Document and communicate user challenges
• Document all customer interactions and outcomes in our internal CRM
• Meet personal/team qualitative and quantitative targets
• Drive innovation by providing thoughtful feedback
• Other projects and duties as assigned

Required Skills and Experience:

• 1+ years telephone sales or relevant call center experience
• Experience with multi-channel support (call, email, chat, SMS, social media) preferred
• Strong communication skills (Including Email) and a great phone presence
• Strong email writing skills with attention to detail
• Ability to learn and quickly adapt based on user and business needs
• Comfortable in a fast-paced, high growth environment
• Organized, detail-oriented, and excellent time-management skills
• Must be available to work some holidays or weekends during peak seasons

Available Benefits and Perks: 

• All roles at SmartAsset are currently and will remain remote – flexibility to work from anywhere in the US.
• Medical, Dental, Vision – multiple packages available based on your individualized needs
• Life/AD&D Insurance – basic coverage at 100% company paid, additional supplemental available
• Short-term and Long-term Disability
• FSA: Medical and Dependant Care
• 401K
• Equity packages for each role
• Time Off:  PTO, 3 Month Paid Parental Leave,  Secondary Caregiver Leave
• EAP (Employee Assistance Program)
• Employee Resource Groups supporting our underrepresented communities
• Pet Insurance
• Home Office Stipend