Associate Product Operations Manager

About the Role- The Associate Product Operations Manager plays a central role in driving go-to-market and launch success for impactful product initiatives. As the operational bridge between product, technical, and business partners, you’ll champion both the voice of the customer and leverage analytics and AI-powered tools to improve product outcomes and operational excellence.

About the Team- The Product Ops team acts as a vital link between product teams, operations, and customers, ensuring product excellence. Our work is built upon three core pillars: Voice of the Customer, Enablement, and Quality. This foundational approach allows us to develop and launch the right products, in the right places, and at the right time. We collaborate closely with R&D and GTM teams throughout the entire product development lifecycle, translating customer feedback into actionable insights that continuously enhance the user experience. By harnessing AI, we build powerful tools that uncover insights, enable product change decisions, and automate workflows.

About the Job

• Lead GTM and product launch readiness, partnering with Product, Engineering, Marketing, and Support to ensure cross-functional alignment and smooth execution.
• Develop and facilitate mechanisms for capturing and acting on customer feedback to inform product decisions and operational strategies.
• Use AI-driven solutions to identify, recommend, and implement process optimizations and scalable automation.
• Build and maintain thorough documentation (playbooks, FAQs, process flows) for key operational tasks and initiatives.
• Analyze data using SQL, BI tools, and spreadsheets to diagnose challenges, define metrics for success, and surface opportunities for continuous improvement.
• Project manage initiatives, coordinating workstreams to meet timelines and deliver value for both customers and the business.

About You

Minimum Qualifications

• Bachelor’s degree or equivalent practical experience.
• 4+ years in product operations, project management, business analytics, or related field, preferably in a technology or product-driven environment.
• Strong analytical skills, with hands-on experience in SQL and proficiency with Excel and/or Google Sheets.
• Demonstrated use of AI-driven or automation tools to streamline operations.
• Proven ability to collaborate across functions, communicate effectively, and advocate for customers.

Preferred Qualifications

• Experience in go-to-market planning or product launch operations.
• Prior success in a tech, SaaS, consumer product, or marketplace company.
• Familiarity with BI and data visualization platforms (e.g., Mode, Looker, Tableau).
• Experience establishing customer feedback mechanisms to drive process or product improvements.
• Demonstrated initiative and ownership for cross-team process improvements or automations.

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