As a Product Associate, you will drive initiatives to enhance the user experience, monitor product feedback, manage quality assurance testing and tackle any roadblocks to customer expansions. You will work closely with internal team members including account managers, onboarding associates, engineering, and support. You will also have relationships with external stakeholders, including veterinary clinics and pet parents. You will play a key role in assessing and identifying strengths, opportunities, and risks associated with software products and services.

Your organization and analysis of user feedback will provide critical support for strategic advisement and foster the transformation of underperforming assets through targeted growth strategies and value creation initiatives. You will contribute to addressing critical questions about product-market fit and competitive differentiation.

What you’ll do

  • Monitor long-term projects for optimization opportunities and collaborate with special projects teams to enhance key onboarding processes

  • Test and identify enhancements for transactional communications and customer support processes to improve sales conversions and overall user experience

  • Filter through feedback and pain points surfaced through onboarding trainings and customer support inbounds

  • Collect and evaluate consumer feedback on our product through surveys and discussions with veterinary clinics and pet parents. Interpret ecommerce analytics and user trends to identify product improvement opportunities and engagement behavior

  • Build out feature documentation to align engineering and business understanding of new and existing functionality

  • Train internal departments on new product features and opportunities to further support customers

  • Support our onboarding and customer experience teams in day-to-day investigations for veterinary clinics

  • Collaborate with the onboarding team to remove roadblocks for new customers and support custom product requests

  • Manage 1-2 low to mid-level feature builds at any given time. Take lead on defining product requirements, unblocking engineering, conducting quality assurance and testing, and measure impact

You should have

  • 4 year degree

  • You have excellent attention to detail, time management, and multi-tasking skills

  • You are an exceptional communicator, written and verbal. You can explain complex concepts in simple terms and know how to build consensus around ideas

  • You are a critical thinker with mid-level data interpretation skills and basic data analysis skills. Some experience with Excel and  data analytics platforms preferred.

  • You have strong organizational skills with the ability to prioritize tasks, work independently, and drive results

Benefits

  • 100% remote within the USA

  • Medical, Dental, and Vision Insurance

  • Automatic 401k contribution

  • Employee referral program

  • At home office set up

  • Bi-annual company retreats

  • Open vacation policy

  • Equity

  • Monthly team events

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