Associate, Global Readiness

Global Health Starts with YOU!  
Americares is a global health and disaster relief organization that helps people and communities around the world access health in times of disaster and every day. Each year, Americares reaches 85 countries on average with life-changing health programs, medicine, medical supplies and emergency aid. Americares is one of the world’s leading nonprofit providers of donated medicine and medical supplies. For more information, visit americares.org.     

Americares Values: 

We create global community, treating people as they want to be treated.
We respond effectively and responsibly, putting plans into practice.
We embed ethics and equity in our work and workplace.
We are better together; partnership is at our core.
We ask and listen, to create sustainable solutions for a healthier tomorrow.
We commit to quality, growing and improving to ensure individuals and communities thrive. 

Position Title: Associate, Global Readiness
Department: Humanitarian Programs
Location: Remote in CT, DC, FL, GA, IL, MD, MA, NC, NJ, NY, OR, PA, Puerto Rico, TN, TX, VA, and WA
Reports to: Associate Director, Global Readiness
Direct Reports: none
Assignment Type: Full time, non-exempt
Travel Required: 15%
Compensation: $53,100 USD gross annually
Application Requirements: Resume, completed application questions, and previous work sample 
Benefits: Click here learn more about our benefits!

About the position: 
The Associate, Global Readiness supports the Global Readiness team in ensuring Americares is prepared to respond effectively to emergencies and health crises around the world. The role contributes to readiness planning, response coordination, training and exercises, deployment preparedness, data management, and ongoing program improvement efforts. The Associate plays a key role in maintaining operational readiness and supporting cross-functional collaboration before, during, and after emergency response activities.

Duties and Responsibilities: 

• Actively model and contribute to Americares values, work culture and mission.
• Engage in and contribute to team spaces with openness, global competencies, and a growth mindset.
• Coordinate logistics and administrative tasks as assigned for Americares humanitarian responses.
• Draft and send engagement materials, including but not limited to: Quarterly Newsletter; holiday and recognition communications; emergency response deployment certificates; and more. Support Associate Director, Global Readiness to collect engagement data and create materials that outline the impact of Americares Global Roster.
• Support Associate Director, Global Readiness in coordinating uniforms and supplies at Americares HQ for emergency response deployments. Procure emergency response uniforms and Global Readiness supplies.
• Support Global Readiness Manager in planning in-person trainings and events opportunities for Global Roster members.
• Host virtual engagement activities for Global Roster members, including Coffee & Tea Chats, Office Hours, informational sessions, and more.
• Master volunteer management system in Salesforce and Roster Portal to collaborate and lead HP team members in volunteer management system. Support Global Roster member management.
• Submit quarterly reports on Medical Malpractice by working across departments with Development and Country Offices to collect and submit Global Roster data.
• Implement improvements to the feedback mechanism (F360 and AAR) for emergency responses. Implement updates to best practices from this feedback to better processes organization-wide.
• Other duties and responsibilities as assigned.

Key Outcomes: 

In the first 30 days, the Associate will:

• Learn and live the Americares values.
• Complete all required new hire onboarding trainings.
• Develop an understanding of Americares readiness work, events, and Global Roster.
• Begin developing relationships with key staff members within Humanitarian Programs and across the organization.

In the first 90 days, the Associate will:

• Begin to perform basic functions in internal systems, including our financial and volunteer management systems.
• Learn steps to mobilize and demobilize Global Roster members.
• Begin to support the planning of Global Readiness trainings and events
• Support Associate Director, Global Readiness to update Global Readiness processes.
• Monitor and coordinate updates with Americares Global Roster members as well as their feedback.
• Respond to inquiries from Americares Global Roster members from the ERT Inbox.

In the first year, the Associate will:

• Master volunteer management system in Salesforce and Global Roster Portal.
• Successfully complete tasks for an emergency response deployment.
• Successfully plan and/or host training and engagement events.
• Support Global Readiness Manager in planning in-person trainings and events opportunities for Global Roster members. This includes but is not limited to: attendance tracking, email correspondence, logistics coordination, and more.
• Begin hosting virtual engagement activities for Global Roster members, including Coffee & Tea Chats, Office Hours, informational sessions, and more.
• Monitor Global Roster updates, including but not limited to: audits, status, document verification, pending tasks, and more.
• Support Global Roster onboarding, including but not limited to: onboarding Global Roster members inside the Portal and externally.
• Implement improvements to the feedback mechanism (F360 and AAR) for emergency responses. Implement updates to best practices from this feedback to better processes organization-wide.
• Own ongoing cleanup and audit of Global Readiness systems, trackers, and SharePoint.

Degrees and/or experience required for the role:

• Demonstrated experience (including internships) in humanitarian aid, international relations, event planning, and/or volunteer management.

Competencies required for this role:  

• Demonstrated global competency and ability to work effectively with staff and volunteers across cultures, experiences, and time zones.
• Demonstrated experience planning both virtual and in-person events.
• Exceptional organizational and time management skills.
• Demonstrated experience working with volunteers
• Proficiency in Microsoft SharePoint and Salesforce.
• Demonstrated ability to prioritize needs in rapidly changing and high-pressure environments.

US work authorization without restriction and 15% travel are required for this role.

Candidates must be currently living in and will continue to live in one of the following states/territories: CT, DC, FL, GA, IL, MD, MA, NC, NJ, NY, OR, PA, Puerto Rico, TN, TX, VA, or WA

These competencies are preferred, but not required:  

• Bachelor degree in public health, international relations, or related field.
• Fluency in languages that are spoken in at least one of our core locations (India, Philippines, Tanzania, El Salvador, Puerto Rico, Colombia, etc.), in addition to English.
• Demonstrated experience leading virtual and in-person events and/or trainings.

Additionally, our core competencies as an organization are: 

• Ownership and results
• Communication
• Problem solving
• Equity and inclusion
• Teamwork and conflict resolution
• Leadership
• Prioritization

Recruitment process for this role: 

• Completed application and work sample
• Virtual interview with People and Talent (1 hour)
• Virtual interview with hiring manager (1 hour)
• Virtual interview with panel of internal stakeholders (1 hour)
• Reference checks
•  Offer
• Background checks and onboarding

#LI-Remote

Americares complies with the EEOC and labor guidelines in each of our locations.

Americares is committed to ensuring safe and accountable workplaces and programs. Our code of conduct, organizational values, and policies and procedures help to safeguard the welfare of everyone working for and participating in Americares programs. Americares is committed to the prevention of all types of abuse, discrimination, harassment, and exploitation. Employment with Americares will be subject to appropriate screening, reference, credentials, and background checks. By applying to our organization, job applicants confirm their understanding of and consent to our procedures during recruitment, and to adhering to our values and commitment to safe and accountable workplaces and programs as an employee. 

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Americares. At any point in the recruitment process, we may request additional information to confirm qualifications. Any misrepresentation of qualifications in any stage of the process will prevent the applicant from moving forward in the process.     

To request a disability accommodation to participate in the job application or interview process, please contact us at careers@americares.org 

For information about our privacy and text messaging notice and practices, please review our webpage: https://www.americares.org/our-privacy-policy/