Advisor, Customer Operations

he Coca-Cola Company is evolving as a consumer-centric total beverage company. We are looking for a dedicated Advisor to serve as a liaison and primary point of contact for our Foodservice customers’ equipment service requirements. This dynamic role encapsulates the coordination of new installations, replacements, flavor changes, and equipment removals. An ideal candidate will possess a strong background in beverage installations and a keen dedication to customer service.

What You’ll Do For Us

• Serve as a primary contact, embodying the role of a Coca-Cola Ambassador, for diagnosing service issues and business needs, adopting, and implementing programs.
• Provide timely updates to stakeholders, troubleshoot operational issues, and steward crucial information to key decision-makers and Sales Executives.
• Coordinate logistical details of new openings, closings, relocations, and remodels, ensuring seamless execution.
• Monitor and track all activity in QuickBase, a centralized web-enabled database.
• Schedule installations, exchanges, buy-backs, or removals using Coca-Cola’s information systems, ensuring fulfillment that meets customer expectations.
• Research and resolve varying issues using information systems, providing expedient service, installation, or orders.
• Confirm service details with customers, including follow-ups and order confirmations, to ensure customer satisfaction.
• Manage the sourcing and delivery of assets, parts, and point-of-sale material, utilizing Coca-Cola information systems.
• Handle inquiries/feedback diligently, maintaining a record in database tools to improve service performance.
• Establish partnerships with customers, clients, or third-party service providers to achieve shared goals and improve service.
• Troubleshoot equipment issues over the phone to minimize downtime and optimize service costs.
• Process and expedite orders while communicating demand for products or services effectively.

Qualifications & Requirements

• High school diploma, GED, or an Undergraduate degree in Business Administration, Logistics, Supply Chain, or related field.
• 2+ years of customer-facing experience in a call center, sales, or sales support role.
• Superior communication and exceptional relationship-building skills.
• Proficiency with technical software applications
• In-depth knowledge of Account Management including stewardship techniques and continuity of supply to ensure lasting partnerships.
• Excellent problem-solving acumen, with robust leadership capabilities.
• Familiarity with distributor/distribution policies and an understanding of supplier fulfillment capabilities to meet customer and internal requirements.

What We’ll Do For You

• Iconic & Innovative Brands: Work with an array of over 250 esteemed products and some of the world’s most popular brands.
• Expansive & Diverse Customers: Collaborate with a varied spectrum of customers daily, ranging from retail & grocery stores to theme parks and restaurants.

Skills

Customer Satisfaction; Problem Solving; Microsoft Office; Group Problem Solving; Time Management; Sales Support; Customer Service; Prioritization; Active Listening; Relationship Building

$64,700 – $77,600