Creative Merchandising Lead

As Creative Merchandising Lead, you’ll ensure that merchandising initiatives are executed seamlessly across teams. You’ll own the essential work tracks (including creative asset planning, communication, and delivery) that keep partners aligned and projects on track. Your focus will be on operational excellence, enabling the team to execute merchandising activations and experiments with predictability, efficiency, and impact.

A typical day

• Drive end-to-end publishing and asset planning for merchandising activations, ensuring dependencies are tracked and milestones are met.
• Partner closely with creative, production, and engineering teams to manage the full asset pipeline, tracking deliverables, approval chains, and dependencies across multiple workstreams.
• Oversee content and creative QA, ensuring technical accuracy, design consistency, and proper functionality across platforms and surfaces.
• Coordinate with operations and data science partners to ensure activations align with recommendation and ranking systems, optimizing campaign visibility and impact.
• Ensure flawless execution of initiatives related to content management, publishing, and cross-channel alignment (CRM, SEM, etc.).
• Manage project risks and surface blockers proactively with proposed solutions.
• Support team onboarding, documentation, and process standardization to improve scale.
• Provide program-level reporting on progress, outcomes, and lessons learned.

Your expertise

• 10+ years experience in program or project management involving creative or production teams within digital, e-commerce, or tech environments.
• Strong organizational and operational skills with proven ability to structure and deliver complex, cross-functional initiatives.
• Hands-on experience managing creative production workflows and asset management systems, ensuring timely delivery and version control.
• Familiarity with technical and creative QA processes, including validation of assets, links, metadata, and publishing accuracy.
• Familiarity with recommendation, personalization, or ranking algorithms, and how they influence content merchandising or customer experiences.
• Proficiency with program management tools such as Asana, Jira, Airtable, or equivalent.
• Adept at navigating ambiguity, driving alignment, and resolving conflicts.
• Excellent written and verbal communication and facilitation skills.