Manager, Member Activation

At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we’re not satisfied with the status quo but determined to redefine it.

To make this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.

WHAT YOU’LL DO

• You’ll be part of a team focusing on member engagement and education to drive activation and participation with Thyme Care’s clinical model.
• You’ll work closely with clinical and operational leaders to design, implement, monitor, and iterate clinical processes and programs and their supporting content to drive engagement.
• Your role will focus on optimizing the care delivered to our members via our core clinical interventions, drawing on your project management, critical thinking, patient education and engagement knowledge, and creativity to support strategic initiatives and build scalable programs and processes.
• Your work will include driving the creation of a more robust asynchronous experience with our members in addition to creating virtual educational programs that can be deployed by our clinical team to augment our core interventions.

WHAT YOU’VE DONE

4+ years of relevant experience in clinical operations, consulting, health tech, or a high-growth start-up environment, preferably focused on member engagement and education. 

• 2+ years first-hand clinical experience as a nurse, social worker, or other discipline.
• Developed and implemented engaging educational content/programming for others in different channels (written, video, etc) paying close attention to literacy levels, messaging, and context.
• Developed and implemented operational strategies that drive patient engagement.
• You’ve successfully planned and managed cross-functional projects with multiple stakeholders.
• Fast learner of new technologies

Nice to have: experience with business intelligence tools (i.e. Looker), CRM or EHR system, or similar technology product

WHAT LEADS TO SUCCESS

Act with our members in mind. Thyme Care’s mission matters deeply to you, particularly our member experience.
Organized. You’re skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation.
Exceptional teammate. You build rapport and great working relationships with your coworkers. You’re open to giving and receiving feedback.
Exceptional communicator: You have the ability to translate complicated information into something that people can easily digest and understand.
Comfortable with ambiguity. You have a proven track record of success in fast-paced environments experiencing rapid change and growth. You understand that rapid changes to the business, strategy, organization, and priorities are par for the course.
Start-up experience and/or enthusiasm. You have experience working at a start-up or are excited about transitioning to a start-up environment.
Stakeholder Management: Develop strong relationships with internal partners through effective stakeholder management.
Operational orientation. Improving programs is second nature for you. You have a track record for building repeatable, reliable, and efficient processes in healthcare strategy and operations, or related fields.
Grit. You’re never afraid to get your hands dirty,
Tech-Savvy. We are a technology company focused on interacting with folks during the season when they need it most. Experience with video chatting, Google Suite, Slack, electronic health records, or comfort in learning new technology is important..

OUR VALUES

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and balancing internal equity relative to other Thyme Care employees. The base salary for this role is $125,000- $140,000. The salary range could be lower or higher than this if the role is hired at another level.