Customer Success Manager

The Role

Our Solutions team is a world-class collection of individuals who are focused on driving value for our clients. We are essentially a top-tier technology and strategy consulting practice. As a key member of our Success organization, you’ll be the owner of ongoing consultative relationships with our most important clients. Play the role of quarterback for pre-sales, implementations, and ongoing optimization. If you’re looking to create value for large organizations through elegant tech solutions, this role is for you.

What you’ll do

• Provide strategic direction to clients on how to best drive value with our platform
• Create reports and presentations showcasing KPI improvements and the value our customers are realizing with our platform
• Demonstrate thought leadership and collaborate across numerous internal teams
• Establish relationships at all seniority levels throughout the organization
• Provide product and strategic insights based on your experience with clients
• Develop and execute comprehensive training initiatives

Requirements

• 3+ years experience in Customer Success, Consulting, Account Management or similar
• Familiarity with managing complex Enterprise clients
• Formal or informal project management expertise
• Experience in complex SaaS products/platforms
• Bachelors degree
• Must be willing to travel 20% of the time
• Bonus: Experience working in or selling to Contact Centers/ Financial Institutions

Benefits:

• Stock options and Competitive salary
• Professional development support  (trainings, courses, conferences, books, etc)
• Access to all the latest tools and equipment you’ll need
• Sports compensation, reimbursement for therapy, counseling sessions
• Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games 🙂
• Diversity: 25 countries represented