People Operations Associate

We are seeking a People Operations Associate Generalist to join our team, which is a part of our broader People Success Team. As a People Operations Associate Generalist, you will work as part of a team to deliver an exceptional employee experience through repeatable and scalable HR tasks, projects and programs. This role will report to the Manager, People Ops Americas.

What you’ll be doing (ie. job duties):

• Managing and triaging employee requests using Jira.
• Executing tier 1 People Operations processes, such as new hire onboarding, benefits administration, talent acquisition, talent management, and employee experience.
• Handling tier 2 processes and escalations that require troubleshooting and critical thinking.
• Collaborating with HR Centers of Excellence to implement and deliver new processes and HR services.
• Partnering with People Operations Process Specialists to identify process inefficiencies, suggest updates, and create automations.
• Participating in department and cross-functional projects to drive improvements and innovation.

What we look for in you (ie. job requirements):

• Minimum of 3 years of experience in HR Operations, HR Generalist, or HR Coordinator roles.
• Bachelor’s degree in a related field, such as Human Resources or Business Administration.
• Experience working in a high-volume, shared service environment with a ticketing system (e.g., Jira or ServiceNow).
• Strong written and verbal communication skills, with the ability to coordinate effectively with global partners, provide regular updates, and drive timely resolutions.
• Proven ability to critically think and problem-solve in ambiguous situations.

Nice to haves:

• Familiarity with tools such as Jira, Workday, Slack, and G-Suite.
• Experience working with a globally distributed workforce.

Job #: P71145