Credentialing Coordinator

We’re looking for a Credentialing Coordinator to join our Credentialing Operations team. In this role, you’ll be the first line of support for providers who have questions about their credentialing process. You’ll help them navigate next steps, resolve issues quickly, and serve as a key voice of empathy and clarity. You’ll also surface themes from inquiries that help us streamline workflows and improve the provider experience across the board.

• Acting as Credentialing Department liaison for both internal and external stakeholders by monitoring and responding to provider inquiries
• Respond to provider inquiries about credentialing within a 24-business-hour SLA
• Use internal tools and documentation, such as HubSpot and Intercom to resolve questions with accuracy and professionalism
• Partner with the Support team to help train and upskill non-credentialing teammates on common credentialing issues
• Flag recurring themes or blockers to Credentialing leadership and help identify opportunities to improve automation
• Support the credentialing specialists and manager as necessary

The salary range for this position is $55,000 – $62,000 USD.

The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location.

You’d be a good fit if you…

• Have 1–2 years of experience in healthcare credentialing and/or payor enrollment
• Are confident interacting with healthcare providers and comfortable guiding them
• Can manage a high volume of inbound questions with empathy and precision
• Can communicate clearly in writing and verbally and you know how to explain things simply without oversimplifying
• Are organized, detail-oriented, and able to follow process flows accurately
• Thrive in a fast-paced, remote environment and are self-motivated and reliable

Benefits

• The chance to drive impact within the mental healthcare landscape from day one
• Comprehensive health insurance plans, including dental and vision
• Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
  • Flexible working hours
  • Flexible Time Off
  • Company-wide winter break
  • Mental health mornings (2 hours each week)
  • Wellness Stipend
  • In-office meals and snacks
• Continuous learning opportunities
• Competitive salary
• The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities