Logistics Coordinator

The Logistics Coordinator is responsible for overseeing day-to-day logistics operations, managing shipments, troubleshooting issues with carriers, and ensuring efficient transportation processes. This position plays a key role in maintaining service levels, resolving issues, and supporting various internal and external teams to ensure smooth logistics flow.

Key Responsibilities:

• Day-to-Day Operations:
  • Track, trace, and schedule all loads, troubleshooting carrier issues as they arise.
  • Ensure all shipments are appropriately updated in real time throughout the life cycle of the load.
  • Monitor and provide timely responses to internal and external emails and Slack communications.
  • Act as an escalation point for resolving issues that impact service or delivery.
• Carrier and Vendor Management:
  • Maintain regular communication with carriers (small parcel, full truckload, LTL, intermodal, air freight) and third-party warehouses to ensure high service levels and prompt issue resolution.
  • Manage contract and spot rates for loads, secure appropriate capacity, and tender freight to carriers.
  • Negotiate rates with carriers as needed to ensure competitive pricing and timely service.
• Operational Support:
  • Work with internal tools and escalate issues or process improvements as necessary.
  • Light weekend and after-hours work for tracking and resolution.
  • Collaborate with internal teams to ensure smooth operations and resolve any logistics challenges.
• Reporting and Claims Management:
  • Audit and reconcile invoices prior to payment by accounts payable.
  • Raise claims and other exception items as required, ensuring they are tracked and resolved.
  • Maintain data accuracy within internal tools and systems.
  • Work cross-functionally with departments to proactively communicate shipment details and exceptions.
• Exception Handling:
  • Manage exceptions such as rescheduling, delays, and tracking shipments to final destinations.

Qualifications:

• Experience: 2+ years of experience managing logistics, preferably within a freight brokerage with a focus on truckload.
• Skills:
  • Strong communication skills, both written and verbal.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Knowledge of transportation modes (truckload, LTL, intermodal, air freight).
  • Experience with rate negotiation and capacity management.
  • Proficiency in logistics software/tools and Microsoft Office.