Billing, Coordinator

As the Enterprise Billing Coordinator, you will report directly to the Sr. Manager, AR & Billing. You will serve as the accounts receivable point-of-contact while processing invoice & billing requests. You will provide billing support, reporting and collection efforts for our largest Enterprise customers and partners. In addition, you will work closely with our accounting, sales and tech departments in order to make billing adjustments and ensure payments are recorded accurately.

Key Focuses:

• Process client requests regarding billing discrepancies, reporting, and general customer support via email, Salesforce cases, Slack and other remote conferencing platformsRespond to client billing inquiries in a professional and timely manner, providing clear explanations and resolutionsProactively identify and resolve billing discrepancies and issues, communicating with internal and external stakeholders as needed
• Assist with month-end responsibilities including, but not limited to, billing specifications, data compilation and revenue recognition activity
• Support the complete billing cycle for a portfolio of enterprise clients ensuring accuracy, timeliness and compliance with client agreements and Company policies
• Collaborate with the Collections team on overdue client accounts, providing necessary documentation and support
• Investigate and provide documentation support for reconciliation and audit purposes
• Maintain purchase orders and accurate records regarding billing and collection activity
• Coordinate with our accounting, sales and tech departments on operation-scaling initiatives
• Maintain training and operational documentation material, as needed
• Provide support for special projects or tasks as assigned by your manager.
• Perform other assigned tasks and duties as necessary to support team and Company initiatives

Minimum Qualifications:

• 2+ years of experience in billing, collections, or other financial-related fields
• Experience with Microsoft Excel and/or Google Sheets at an intermediate level (e.g., VLOOKUP, pivot tables, formulas)
• Familiarity with data navigation with a strong aptitude and willingness to learn reporting and SQL
• Effective written and verbal communication, with the ability to interact professionally with enterprise clients and internal teams at all levels
• Proven attention to detail and strong initiative in researching and resolving billing discrepancies or customer issues
• Ability to manage and prioritize multiple customer accounts in a fast-paced environment
• Highly organized, with strong analytical and follow-up capabilities
• Self-starter with a strong work ethic, capable of working independently as we as part of a team to meet deadlines in a dynamic setting
• Detail-oriented, with the ability to follow through on assigned tasks and escalate issues as needed
• Creative thinker with a talent for triaging issues and recommending effective solutions
• Experience with subscription and usage-based billing models is strongly preferred
• Experience using Salesforce or other CRM platforms is strongly preferred

As part of our team you’ll enjoy:

• Competitive salary
• Exceptional benefits package
• Flexible Vacation & Paid Time Off
• Employer-matched 401(k) plan

The US base hourly range for this full-time position is $27.75 – $34.75.