Senior Compliance Analyst

The Senior Compliance Analyst will serve as a critical member of the Compliance team within the Legal department. This role requires a deep understanding of financial products, services, and the evolving regulatory landscape governing marketing and communications within the fintech industry. The primary focus will be conducting compliance reviews of marketing materials to ensure adherence to applicable laws, regulations, internal policies, and industry standards. Additionally, the role will support the management and tracking of customer complaints while collaborating with cross-functional teams to improve business processes.

Key Responsibilities

• Conduct detailed compliance reviews across marketing materials, including product promotions, landing pages, emails, social media, editorial, and digital campaigns.
• Ensure all marketing content complies with relevant laws and regulations such as UDAAP, Reg Z, and other applicable standards.
• Deliver actionable and practical feedback to teams such as Marketing, Product, and other verticals, balancing compliance requirements with business goals.
• Optimize the marketing review process by identifying areas for process improvements and supporting updates to policies and procedures.
• Manage escalated consumer complaints, identify recurring trends, and assess themes to enhance business practices and improve customer experience.
• Assist in audits and regulatory examinations related to advertising and consumer disclosures.
• Collaborate with cross-functional teams, ensuring alignment across compliance, marketing, product development, and customer success efforts.

Required Qualifications

• Bachelor’s degree in business, legal studies, finance, marketing, or a related field; advanced degree preferred.
• 3–5 years of experience in a compliance, legal, or marketing review role within a banking or fintech organization.
• Deep familiarity with consumer banking regulations (e.g., GLBA, Reg Z, Reg E, UDAAP, FCRA, Reg DD, etc.) is highly advantageous.
• Solid understanding of platforms such as WordPress, database administration systems, and marketing tools.
• Demonstrated experience tracking, analyzing, and reporting customer complaints with a data-driven approach.
• Exceptional interpersonal, oral, and written communication skills, with the ability to interact with geographically dispersed teams.
• Strong analytical and problem-solving skills to guide decision-making, with attention to detail.
• Proven ability to adapt to a fast-paced, continuously evolving environment.

Preferred Qualifications

• Ability to lead and facilitate process and change management initiatives effectively.
• Strong organizational skills and a proactive mindset; a self-starter capable of managing multiple tasks and priorities under tight deadlines.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Acrobat.
• Flexibility to take on new responsibilities to support emerging processes, innovations, and business needs.

Why Join Us

By joining our team, you’ll have the unique opportunity to work in a dynamic fintech environment, collaborating with talented professionals while playing a pivotal role in ensuring compliance excellence. If you’re passionate about combining regulatory expertise with creative problem-solving and enjoy working in a fast-paced innovation-driven industry, this position is for you.