Patient Experience Coordinator

At Truepill, we power the future of consumer healthcare. We started in 2016 with a vision to modernize healthcare. We provide the building blocks needed to launch and scale world-class healthcare experiences.

With millions of prescriptions shipped and millions of patients served, we work with many of the world’s largest healthcare organizations – including payers, providers, life sciences companies, consumer health brands, and government agencies. And with new partners continually joining our mission, we aim to further shape the future of healthcare – one patient at a time. Come join us. Let’s build something great together.

• We put patients first – We put patients first because their well-being is our priority.
• We are curious – We never settle for how it’s done today. We invent how it will be done tomorrow. Because we don’t just ask “why?”, we ask “why not?”.
• We impact with urgency – We’re the spark that ignites positive change in healthcare. We create impact because we don’t anticipate; we innovate.
• We lead with integrity – Leading with integrity is the foundation of trust. We always do what’s best for our people, our customers, and above all, our patients.
• We hold customer confidentiality – We put discretion & confidentiality at the heart of every relationship.

You’re excited about this opportunity because…

• With our internal tools, you’ll be responding to all customer inquiries and providing the most adequate resolution for them.
• You’ll assist with reviewing problem orders that have been escalated by customers to devise a better solution.
• You’ll be interacting with patient inquiries on prescription claims, status of order, shipping location.
• You’re able to maintain a positive, empathetic and professional attitude toward customers at all times.
• You’ll be responding to telephone calls from customers/insurance/patients etc, routing them, if needed, to the appropriate department.
• You’ll work collaboratively with other team members to ensure smooth workflow in all departments to provide support when needed.
• You’re goal driven and enjoy the challenge of exceeding performance expectations for various internal and external partners.

We’re excited about you because…

• You have a High School Diploma or GED Equivalent.
• You possess phone etiquette skills in order to provide excellent customer service.
• You have 1+ year of Customer Service experience (Healthcare experience preferred).
• You’re able to communicate effectively with coworkers, patients, and customers.
• You’re detail oriented: accuracy is essential to our operations.
• You’re collaborative and enjoy working with your team to develop professional relationships.
• You enjoy learning and innovating new ideas and challenging the status quo; acting with a sense of urgency.
• You are self driven and have experience working with complex systems in a remote work environment.
• You’re able to work a flexible schedule that may include holidays/weekends.
• You’re adaptable to change in a high paced environment.
• You have experience in pharmacy related customer service (preferred).

The pay range for this position is $19.00-$22.00/hour