The Support Engineer Intern works within the Technical Support department to provide technical support and guidance for customers related to the installation, troubleshooting, and integration of RapidIdentity products and supporting technologies. The Support Engineer Intern provides direct assistance to RapidIdentity users and is responsible for fielding phone calls directly from customers, as well as delivering Tier 1 technical support to RapidIdentity customers with an emphasis on first-touch issue resolution.

 

What you can expect to do in this role:

  • Work through weekly assignments and special projects as assigned
  • Build and increase industry business acumen to position our solutions to customers
  • Take notes and memos during meetings to document key takeaways
  • Leverage new and existing information to document processes and procedures
  • Create statistical reports utilizing databases, spreadsheets and graphics
  • Ensure data-integrity through research by assisting in research, probing for details and offering solutions.
  • Shadow multiple positions within the assigned department, and train in a variety of tasks
  • Create written correspondence to respond to web inquiries and emails with supervision
  • Research and gather documentation on company position in the industry
  • Attend company functions and networking events
  • All other tasks, responsibilities and duties as assigned
  • #LI-Remote

 

What we are looking for:

  • High School Diploma or GED required
  • Must be actively in an accredited program at a college or university and be in good standing
  • Desire to learn and take on new challenges
  • Excellent interpersonal, oral and written communication skills
  • Ability to work under pressure in a fast-paced environment.
  • Strong attention to detail with an analytical mind and outstanding problem-solving skills.

 

How we help you reach your best potential:

  • Named a 2024 Best Companies to Work For by U.S. News

  • Our interns do real work in the real world, with opportunities to dive into current projects, learn alongside full-time employees, code for products in the Apple platform or gain customer facing-experience on a global scale.

  • Jamf interns can expect strong support, manager involvement, and a team of helpful Jamfs to lend a hand, but also be ready to take initiative and learn in a progressive and innovative environment. And we’ll save some time for fun, too.

  • Many interns have been hired into full time roles, go on to great success at peer organizations, or pursue other career paths.

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