Manager, Global Benefits and Payroll

As the Manager, Global Benefits and Payroll, you will lead the strategy, operations, and delivery of our global benefits and payroll programs across five countries. You will drive a best-in-class employee experience by designing and administering competitive, compliant benefits offerings and ensuring accurate, timely payroll. This role combines strategic oversight with hands-on execution, requiring deep expertise in global compliance, vendor management, systems, and process improvement. You’ll also serve as a key partner to Finance, Legal, and People teams, helping shape programs that support employee well-being, operational excellence, and business growth. 

Responsibilities

Global Benefits (45%) 

• Lead a comprehensive global benefits strategy that supports employee well-being, engagement, and retention.
• Oversee health, retirement, wellness, and leave programs across five countries, ensuring compliance with local regulations.
• Manage vendors and brokers to ensure performance, compliance, and a positive employee experience.
• Lead benefits renewals and open enrollment, including negotiations and communications.
• Design and implement global wellness initiatives to support physical, emotional, and financial health.
• Manage the global benefits budget, identifying cost-saving opportunities without compromising program quality.
• Oversee global leave programs and ensure compliance with country-specific laws.
• Manage global immigration processes, partnering with attorneys to support employee visa needs. 

Global Payroll (45%) 

• Oversee end-to-end payroll processing across five countries, ensuring accuracy, timeliness, and compliance.
• Manage payroll operations including GL reconciliations, tax reporting, and quarter/year-end close.
• Conduct audits to ensure alignment with labor laws, tax codes, and internal controls.
• Serve as the payroll expert, with deep knowledge of systems, GL mapping, earnings/deductions setup, and error resolution.
• Manage relationships with third-party payroll providers.
• Act as a point of contact for payroll issues, providing timely, customer-focused support.
• Partner with Finance, Accounting, and Legal on audits, reporting, and reconciliations.
• Ensure SOX compliance for all payroll processes. 

People & Process (10%) 

• Lead and develop a high-performing payroll and benefits team.
• Maintain clear documentation of processes and policies.
• Identify and implement process improvements to increase efficiency and accuracy. 

Qualifications 

Minimum Qualifications

• 5+ years of experience leading global payroll and benefits programs, ideally within SaaS or technology environments.
• Deep knowledge of international benefits practices and compliance across North America, EMEA, and APAC.
• Extensive experience processing complex global payrolls, including U.S. multi-state and EMEA-specific requirements.
• Proficient in HRIS, payroll, and benefits administration platforms; able to troubleshoot and optimize systems.
• Advanced Excel skills with the ability to analyze data, identify trends, and create actionable insights.
• Exceptional written and verbal communication skills; able to explain complex topics to varied audiences.
• Strong analytical and problem-solving capabilities; adept at making data-driven decisions.
• Proven success managing global vendor, broker, and third-party administrator relationships.
• Collaborative mindset with the ability to build trust and work effectively across cultures and regions.
• Willingness to work standard East Coast business hours (8am–5pm ET) with flexibility to support global teams
• High level of integrity and ability to handle confidential information.   

Preferred Qualifications

• Bachelor’s degree in Human Resources, Business, or a related field.
• Hands-on experience with CloudPay and ADP Workforce Now (WFN) for global payroll processing.
• Professional certifications such as CEBS, CBP, or CPP are strongly preferred.
• Strong interpersonal skills with a proven ability to build relationships and collaborate across teams.
• Comfortable navigating change and ambiguity in a fast-paced, dynamic environment.