Professional Services Engineer I

The Professional Services Engineer I is responsible for delivering professional services and training to customers related to the implementation and administration of Jamf products and related technologies.

The primary responsibility of this position is to gain user adoption and create customer loyalty by assisting with the initial implementation of Jamf products and providing training for new users. This individual delivers remote and on-site customer services, as well as live, instructor-led training in a virtual environment or classroom setting.

This position provides first-hand assistance to end-users, with an emphasis on users wishing to fully utilize Jamf product features and integrations.
What you can expect to do in this role:

• Provide an efficient onboarding experience for new users by assisting with the installation, configuration and setup, workflow enhancements, and training of Jamf’s products in accordance with current Jamf procedures.
• Teach public and private instructor-led, certified training courses to customers, partners, and colleagues in multiple locations throughout the Americas.
• Assist with the migration of data from an on-premise installation to cloud environment as needed.
• Achieve an average customer and student satisfaction score of 4.5 or higher.
• Maintain a proficient level of knowledge of Jamf products, Apple products, and related technologies as measured by certifications and Jamf training completion.
• Apply troubleshooting and problem-solving skills to ensure successful implementation and sustainability for client environments.
• Build and develop effective solutions for technical and organizational customer challenges as outlined within standard or custom statements of work.
• Perform administration activities such as timecard entry, expense reporting, and case management in compliance with Jamf internal standards.
• Contribute to and maintain departmental documentation.
• Provide feedback to other Jamf teams including documenting feature requests and assisting in product issue resolution process.
• Continuously expand knowledge in present areas of responsibility (i.e., self-education, attend ongoing educational programs, complete online training).
• Provide mentoring, support, and enablement training to teammates and partners as needed or assigned.
• Act as a project lead for internal projects and departmental initiatives as assigned by management.
• Other duties and special projects as assigned.
• #LIRemote

What we are looking for:

• Minimum of 2 years of experience providing iOS and macOS related technical support or training to end-users (Required).
• Minimum of 2 years providing administrative support for client management software (Required).
• Bachelor’s Degree or equivalent experience (Required).
• Jamf’s Associate, Tech and Admin level certifications (Preferred).
• Experience providing administrative support for Jamf products and peripheral technologies (Preferred).
• Server platform experience – Windows and Linux (Preferred).
• Ability to interpret and deploy scripts written in Bash, Python, or Swift (Preferred).
• Ability to adapt and solve challenges quickly and efficiently.
• Excellent presentation skills in small and large group settings to both technical and non-technical audiences in onsite and remote environments.
• Ability to work independently and as part of a team.
• Self-starter, energetic, and highly motivated.

How we help you reach your best potential:

• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
• We put people over profits – which is why our customers keep coming back to us.
• Our volunteer time off allows employees to support and give back to our communities.
• We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
• 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
• Over 100,000 Jamf Nation users, the largest online IT community in the wor