Customer Success Engineer

Job summary

OutSystems is looking for a Customer Success Engineer to join us in the Americas region. In this role, you will serve as the OutSystems trusted adviser in all technical aspects to our customers, providing personalized and proactive guidance, ensuring they realize the full value from OutSystems products and solutions across the global enterprise.

As a Customer Success Engineer, you will successfully balance strong trust relationships with customers by gaining an understanding of their IT landscape, internal processes, and business needs to determine the best possible course of action for technology adoption and expansion. Additionally, you will become an OutSystems expert so that you can assist our customer’s development teams focused on the delivery of the solution by providing guidance on OutSystems development best practices, overseeing the solution architecture design and overall technical quality.

Primary job responsibilities:

• Engage @ scale with new customer ensuring success in the early phases of adoption
• Answering Technical and Best Practices questions from customers
• Perform technical reviews and share knowledge to identify and prevent potential issues
• Working closely with OutSystems Accounts teams to drive customer adoption
• Understand your customers’ OutSystems ecosystem and IT landscape
• Provide excellent customer engagement regarding their OutSystems use
• Ultimately… turn customers into highly successful advocates of the OutSystems technology

Required skills:

• 3+ years Mobile and/or Web application development, administration, or architecture experience
• Knowledge in web and mobile development: HTML, CSS, Javascript, Relational Databases, C#, Java or any other programming language. ALM and APM practices and tools;
• Knowledge of modern IT Ecosystem e.g. VPN, firewalls, cloud providers (AWS/Microsoft/Google), container technologies, etc.;
• OutSystems development and administration experience is preferred
• Experience working in customer facing roles: eg. professional services, support, engineering, sales engineering.
• Passion to work with customers and grow existing enterprise relationships 
• Outstanding written and verbal communication skills in English
• Professional level Spanish language is preferred
• Ability to explain complex information to customers clearly and concisely

Location:

• United States

Working at OutSystems

We don’t have many rules, but we have a lot of common sense. Our commitment to our culture is highlighted in The Small Book of the Few Big Rules, written by our Founder and CEO, Paulo Rosado. This commitment to culture has landed us in the top six Forbes Best Cloud Computing Companies and CEOs To Work For three years running.

• Disrupting the status quo is in our DNA. In fact, it’s why our company exists
• We ask “why” a lot. It helps us connect our individual work to the bigger picture, and sometimes even uncover a better way
• Our offices are great places to be, but will never be the stuff of future tech mockumentaries. We’re much more down-to-earth than that