Incident management software play a crucial role in helping organizations quickly respond to incidents, mitigate risks, and prevent downtime. Furthermore, such incidents include security breaches, technical failures etc. Therefore, it is essential that organizations have the right software to manage these incidents. As a result, this article showcases a list of the Top 20 Best Incident Management Software and what industries they’re most suitable for.
Top 20 Best Incident Management Software
- Jira
Jira Service Management is a solution that meets all the requirements of an efficient incident management tool. This solution is especially useful for teams working in DevOps and IT. Furthermore, it offers real-time collaboration tools, automation, and customizable workflow.
- PagerDuty
PagerDuty is a specialized tool for incident response, especially useful in high-pressure environments. It helps ITOps teams modernize their operations by driving the right processes around incident management and incident tracking for faster resolution.
- ServiceNow
ServiceNow is one of the most popular ITSM platforms for enterprise-organizations on the market today. It offers 24-hour support, and gives service-desk personnel a clear view of incident resolution workflows via an incident response playbook.
- Zendesk
Zendesk Explore is a tool for analytics and reporting. Its software allows support teams to manage incidents while keeping the customer at the center of the process. Furthermore, it offers an IT help desk with problem management software that helps businesses identify, manage, and resolve issues to restore operations.
- SolarWinds
SolarWinds Web Help Desk is an ITSM solution that you can either install on your servers or access through a browser. It provides a ticketing system that integrates seamlessly with asset management and change management, allowing IT departments to respond quickly to incidents while tracking related assets and processes.
- Opsgenie
Opsgenie is a modern incident management platform that ensures critical incidents are never missed, and actions are taken by the right people in the shortest possible time.
- Freshservice
Freshservice is an intelligent, right-sized service management solution for modern businesses of all sizes. Furthermore, it provides the capabilities required for managing IT services and extends to non-IT teams as well.
- ManageEngine
ManageEngine ServiceDesk Plus is another top choice for incident management, providing a full suite of IT service management tools. Its incident management capabilities help streamline the process of ticket assignment, prioritization, and resolution.
- Splunk On-Call
Splunk On-Call is a hub for centralizing the flow of information throughout the incident lifecycle. The technology is used for business and web analytics, application management, compliance, and security. Furthermore, it offers real-time alerts, on-call scheduling, and automation features, Splunk On-Call empowers teams to act quickly and efficiently when incidents arise.
- Samanage
Samanage, operates as a multi-tenant, Software-as-a-Service (SaaS) system for IT and enterprise service management. It is an incident management software that focuses on providing an intuitive experience for IT teams. Its powerful automation and reporting features help streamline the incident resolution process.
- Cherwell Service Management
Cherwell Service Management is a cloud-based IT service management solution. It provides IT self-service portal that automates request fulfillment and consolidates multiple independent portals in a single site.
- Ivanti Service Manager
Ivanti Neurons for ITSM software is a proven IT service management solution. Furthermore, this software offers software for IT Security, IT Service Management, IT Asset Management, Unified Endpoint Management, Identity Management and supply chain management.
- BMC Helix ITSM
BMC Helix ITSM is the leading service management platform for delivering intelligent, user-centric experiences. The software allows developers to manage requirements, defects, issues and testing during software development.
- Incident.io
Incident.io is a collaboration tool that exists within Slack during your incident response process. It offers collaboration tools that allow cross-functional teams to work together seamlessly during an incident. Furthermore, its real-time reporting and customizable workflows make it a strong choice for teams that value flexibility.
- SysAid
SysAid is a comprehensive IT Service Management platform with generative AI implemented into every element of service management. SysAid’s incident management module integrates with its broader IT service management suite, providing a comprehensive tool for managing IT services.
- BigPanda
BigPanda is an algorithmic event correlation platform that enables IT Operations teams to cut through the noise, remediate IT issues faster and with fewer resources. Furthermore, its integration capabilities with other monitoring and IT operations tools make it a popular choice for organizations looking to improve their incident response times.
- LogicMonitor
LogicMonitor’s incident management capabilities are designed to help IT teams quickly identify and resolve issues before they impact business operations. It collects real-time data from your monitored resources, providing granular insights into performance metrics, availability, and resource utilization.
- NinjaOne
NinjaOne is a company that provides IT departments and managed service providers with endpoint management and security solutions. Furthermore, its incident management module helps teams streamline the process of ticket creation, prioritization, and resolution, ensuring fast and efficient responses to incidents.
- Datadog
Datadog is a monitoring and analytics tool for information technology (IT) and DevOps teams that can be used to determine performance metrics as well as Event monitoring for infrastructure and cloud services.
- SquadCast
Squadcast is a full stack Reliability Automation and Incident Response Platform. Furthermore, it is an end-to-end Incident management software helping SRE and DevOps teams to adopt IT incident management best practices.
Conclusion
In conclusion, reporting and managing incidents is essential for the growth and reputation of any organization. This list provides you with information on the Top 20 Best Incident Management Software and the best options to choose from.