TPM, New Products

EvenUp is a fast-growing technology company delivering innovative solutions to transform how enterprise clients operate. We’re seeking an experienced Program Manager to lead the delivery of a high-impact, enterprise-level platform for strategic customers. Join our mission-driven team to drive large-scale technology deployments that redefine industry standards.

The Program Manager will spearhead the delivery of a transformative enterprise platform, overseeing complex workstreams to retire legacy systems and deploy a next-generation solution for key clients. This role requires expertise in change management to drive customer adoption, alongside managing data migration, system configuration, user onboarding, and go-live support. Reporting to the Head of Customer Onboarding, the Program Manager will collaborate with Product, Engineering, and customer teams to ensure seamless execution and measurable value in a high-stakes enterprise environment.

Key Responsibilities

1. Program Management
   • Develop and manage a comprehensive project plan for each customer enterprise platform delivery, ensuring alignment with customer needs and company goals.
   • Oversee workstreams including data migration, system configuration, user onboarding, change management, and go-live support.
   • Coordinate with Product, Engineering, and customer project teams to deliver on time and within scope.
   • Provide project health, status and risk management oversight, keeping various internal and external customer sponsors engaged.
2. Change Management and Customer Adoption
   • Design and implement customer adoption strategies using change management fundamentals to ensure high user engagement and platform success.
   • Develop and execute tailored adoption and programs, including stakeholder communication plans, training initiatives, and feedback loops to address resistance and build buy-in.
   • Drive user adoption through proactive change management, hands-on support.
3. Data Migration
   • Collaborate with customers to map legacy data schemas to the target system, ensuring accurate transformation and compliance with enterprise security standards.
   • Oversee migration of diverse data sets, including historical records, active workflows, user data, and operational metadata.
   • Validate data integrity and resolve issues to ensure a seamless transition.
4. System Configuration
   • Configure platform settings, including user permissions, workflow rules, and reporting tools, to meet customer requirements.
   • Ensure secure and scalable access controls, including API integrations, in collaboration with Engineering teams.
5. User Onboarding
   • Lead User Acceptance Testing (UAT) to validate platform functionality and usability.
   • Deliver onboarding programs, including:
     • End-user training for operational staff.
     • Executive training for leadership teams.
   • Leverage change management principles to ensure training programs drive adoption and minimize disruption.
   • Develop and deliver robust training collateral (live, virtual, leave behinds, demand based online collateral)
6. Go-Live Support
   • Provide break-fix triage during platform deployment to address critical issues.
   • Monitor system performance and uptime to ensure reliability for customers.
   • Conduct regular status meetings with customers to gather feedback and ensure satisfaction.
7. Customer Engagement
   • Act as the primary point of contact for customer project teams, facilitating requirements gathering and adoption feedback.
   • Travel to customer sites (up to 30% travel) to support onboarding, training, and go-live activities.
   • Build strong relationships with enterprise stakeholders to ensure alignment and success.

Qualifications

• Education: Bachelor’s degree, Business, Computer Science, or a related field. PMP, Agile, or similar change management certification preferred.
• Experience:
  • 5-7+ years of program or project management experience in enterprise software delivery or SaaS environments, with a track record of leading enterprise scale initiatives.
  • Proven expertise in retiring legacy systems and migrating data to modern platforms, preferably using tools like Universal Migrator, SQL, automation
  • Extensive experience in change management, including designing and executing customer adoption strategies using frameworks like ADKAR or Kotter.
  • Experience managing complex, cross-functional programs with enterprise customers in regulated industries.
  • Willingness to travel up to 30% travel to customer sites as needed.
• Skills:
  • Expertise in project management tools (e.g., Jira, Asana, MS Project).
  • Organizational Change Management experience. Knowledge of ADKAR, Kotters a plus!
  • Strong understanding of data schema mapping, transformation, and enterprise compliance requirements. data migration tools (e.g., Universal Migrator, SQL, Python, etc.).
  • Advanced skills in change management, including stakeholder relationships, communication planning, and adoption measurement.
  • Excellent communication and stakeholder management skills, bridging technical and business teams.
  • Ability to design and deliver training programs and collateral for diverse user groups.
  • Proficiency in configuring workflows, permissions, and reports in enterprise platforms.
• Attributes:
  • Strategic thinker with a customer-centric approach to delivering high-impact solutions.
  • Detail-oriented with strong problem-solving and risk management skills.
  • Adaptable in a fast-paced, innovative environment with up to 30% travel for onsite customer engagement.