We are looking for a talented Technical Support Engineer to help us onboard and support hundreds of internal engineering customers onto our Federated GraphQL ecosystem. This involves both proactive support of customers migrating to GraphQL, as well as on-call support during business hours, writing excellent documentation for our internal partners, and helping guide the team’s engineering priorities to increase customer joy and improve the developer ergonomics of our products. Concretely, this position will be about 50% support and enablement with our internal customers and 50% working on documentation, developer tooling, and other strategic investments to empower our customers and lower our hands-on support and enablement load.
This role will require you to:
- Work with a large and diverse array of partners who depend on our products to build software every day.
- Dig into problems and troubleshoot collaboratively.
- Write excellent documentation (we believe that “it’s not done if it’s not documented”).
- Balance between the priorities of our home engineering team and the needs of our customers.
- Multitask while juggling a lot of context.
What you’ll need to be successful:
- Strong knowledge of GraphQL (bonus points for Apollo Federation)
- Some combination of the following work experience: 3+ years of experience in second-line technical support for enterprise software products OR 3+ years in technical solutions engineering OR 3+ years of engineering developer-oriented products
- Excellent technical writing skills
- Debugging and troubleshooting skills
- A customer-oriented mindset
- Nice to have: Java and/or JVM ecosystem experience
Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $100,000 – $720,000.
Share
Facebook
Twitter
LinkedIn
Telegram
Tumblr
WhatsApp
VK
Mail