Staff Product Designer

Gusto is at a meaningful inflection point in our scale. We are launching a native mobile app experience for small business owners, and scaling a platform that other teams will use to solve small business problems.

As a staff designer and design lead for our Member Lifecycle, Core Experiences team, you will play a critical leadership role in the strategy and execution of our vision for team member onboarding, offboarding, and all “people-related information” exposed throughout Gusto’s experience. As a platform design leader, you will collaborate closely with your cross-functional partners and internal feature teams to design and build a seamless and holistic experience for Gusto admins and employees. As a member of the Core Experiences design team, you will contribute to craft quality and leadership across the team, and help set the direction for how platform designers should collaborate with feature teams.

Here’s what you’ll do day-to-day:

• Work with cross-functional partners in Product Management, Engineering, and Data Science to understand customer problems, key opportunities in your domain, and define both the long term UX vision and also short term releases that unlock customer value.
• Collaborate with internal teams to understand common customer and business needs, and crafting patterns and systems that meet those needs
• Work with engineering partners to assess downstream impact to the customer experience through data modeling and architecture decisions
• Advocate for great UX, inspiring your teams with a strong point of view about what’s possible and aspirational for your product area.
• Hold high standards for the customer experience, including partnering with engineering partners to refine the end customer experience and ensure that what we release is bug free, performant, accessible, and responsive.
• Design for how your experience fits into our system and advocate for cohesive experiences through the use of Workbench, our Design System
• Speak clearly to tradeoffs and the “Why” behind design decisions in terms non-designers can understand and participate in
• Provide and seek feedback from other designers to always push the bar for quality.
• Collaborate with designers on other teams to develop cohesive solutions for shared problems.
• You’ll drive team-wide impact through mentorship, fostering a culture of growth and collaboration.

Here’s what we’re looking for:

• 8+ years’ aligned Product Design experience, ideally with a few years of platform experience
• Bonus for Gusto if you’ve worked in domains connected to Platform design, Notifications/Communications, Permissions, or Compliance
• A builder who loves being hands on crafting high quality, high impact solutions and getting them in front of customers.
• Experience designing and shipping products in complex domains informed by research, data, and insights from support teams demonstrated through a portfolio of work you’ve directly contributed to.
• Systems thinking, including using and contributing to a Design System and designing with a Platform-first approach.
• Ability to explain the impact of your work, tradeoffs you’ve made, lessons learned, and design rationale.
• The ability to think long term towards a broader vision or step change, while being able to speak to scoping and sequencing to deliver iterative value.
• Experience balancing long-term design goals with an Agile-based iterative approach.
• Strong communication skills and enthusiasm for collaborating across the entire company.
• Experience designing end-to-end customer journeys from software to service
• Strong understanding of common web patterns, foundations, and the ability to discern when to innovate versus adopt existing standards.
• Strong opinions loosely held and a willingness to engage in constructive debates about scope and tradeoffs to build alignment and unblock work.
• Strong UX craft — you can break down complex experiences and design with consideration for all touchpoints.
• Ability to embrace ambiguous situations as opportunities to create.
• Passion for Gusto’s mission and the impact we can have on the world.