As our first Solutions Engineer at Turnstile, you’ll be a key member of our early-stage team, playing a crucial role in driving our success as we scale up-market. You’ll partner closely with customers on a daily basis, guiding them through onboarding and seamlessly integrating their core revenue processes onto the Turnstile platform. Serving as a critical bridge between Sales, Customer Success, Support, and Product teams, you’ll ensure alignment and deliver impactful business outcomes for our customers.

In this role, we’ll ask you to:

• Onboard our largest customers’ core revenue processes onto Turnstile
• Diagnose and solve complex customer needs using existing tools and new tooling as you deem necessary
• Think like a Product Manager and operate with autonomy to:
  • Build operator tooling to help accelerate your own role and that of non-technical support
  • Build customer features that make onboarding easier and faster for customers
• Provide feedback to product teams in terms of customer demands and system operability
• Become familiar with Turnstile’s application and codebase, and use that knowledge to help customers run their businesses
• Work with Customer Success, Sales, Support, and Product teams to deliver critical business outcomes

   

We’d love to hear from you if:

• You have 5- 10 years of experience in a Solutions Engineer/Architect, Sales Engineer, or Forward Deployed Engineer-type role – collaborating closely with customers to solve their real-world challenges
• You’re comfortable building fullstack applications using Typescript and React
• You have strong communication skills and high customer empathy
• You are adept at building operator tooling and being resourceful
• You are experienced bridging the gap between non-technical support and product teams
• You’re curious about B2B software, enterprise sales, and revenue operations
• You’d excel working in a dynamic and high-trust environment alongside an experienced team

   

Bonus points for experience with:

• Next.js, Prisma, tRPC
• Building and scaling early teams of Solution, Sales, or Forward Deployed Engineers
• Early-stage startups and 0 → 1 product development
• Revenue operations, quote to cash or modern finance stacks

Working at Turnstile

• Competitive and Fair Pay: Equal pay by role and level at the 75th percentile of SF salaries ($185,000 to $205,000 for this role, depending on level) plus meaningful equity
• Fully Remote: Distributed by design with team members from San Francisco to Raleigh
• Fully Covered Health Benefits: 100% paid medical, mental health, dental, and vision premiums for you and your family
• Paid Parental Leave: 16 weeks for birthing parent, 12 weeks for all other parents welcoming a new child into their home
• 401(k): With 4% company contribution, regardless of what you put in
• Flexible PTO: Take the time you need to unplug and unwind
• Setup: New Mac + $1,500 annual stipend to make your home workspace more comfortable and productive