Solutions Architect

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.

As a member of our Professional Services organization, you’ll partner closely with our clients, Services team and Account teams to design and deliver transformative solutions. You’ll advise on and visually map complex business processes, shape data governance models, and create implementation plans that allow our customers to realize value from Airtable’s platform quickly and efficiently. As a founding member of our Solutions Architecture Team, you’ll also play a crucial role in shaping key processes and organizational structure as we scale.  This opening is specifically for a role on the West Coast (PT or MT time zones).

What you’ll do

• Partner with Airtable Engagement Managers to validate scope for professional services engagements
• Deeply understand clients’ business processes, requirements, and pain points; advise on best practices for integrating Airtable into their workflow
• Advise customers on the creation and management of their data governance models from license administration through long-term solution maintenance
• Develop solution architecture designs, implementation plans, and project timelines that align with clients’ objectives and requirements
• Developer mindset – provide technical guidance and support to clients and internal teams throughout the implementation process, addressing concerns or issues that arise
• Respond to customer feedback; mitigate objections with sound counsel and relay any product improvements to the right Airtable cross-functional partners
• Manage project plans when delivering single consultant engagements ensuring on time delivery, risk mitigation, and regular project communications
• Partner with other services and partner team members on larger engagements
• Travel up to 30%

Who you are

• You have 5+ years of solution engineering, consulting or implementation experience supporting Enterprise SaaS platforms
• You’re well-versed in database design and governance best practices and familiar with the Enterprise SaaS technology landscape
• Ability to understand and customize messaging and consulting across verticals, use cases and geographies
• You have a keen understanding of business workflows and are comfortable using process mapping tools such as LucidChart and Visio
• You have excellent communication skills: you can modulate your style to engage stakeholders of varying seniority and technical backgrounds, and you deliver compelling presentations and product demonstrations
• You have 3-4 years of experience in a professional services or consulting role
• You are able to prioritize and influence customer priorities (including pushing back on customers when needed) and demonstrate strong project management capabilities
• You’re able to influence customer priorities, prioritize competing demands, and balance customer needs against the priorities of our business
• You are a highly collaborative team player who is comfortable navigating ambiguity and thrives collaborating with a broad range of cross-functional teams
• You’re able to adapt to new technologies and learn quickly; previous experience with Airtable is not required but very welcome!