6sense UX team’s mission is to lay a user-centered and data-driven foundation for 6sense product strategy, design, and development. We are seeking a Senior User Experience Researcher to work with cross-functional partners and lead research projects informing best-in-class products for revenue teams.

In this role, you will drive research from initial early explorations through to shipping products. Your research will directly impact user experience, deliver user delight, and drive customer retention by understanding how we can best support users’ goals & workflows.

We’re looking for an experienced researcher to help us bring a deep understanding of our users to business and product decisions at 6sense. If you are curious and insightful, and enjoy untangling complexity with a collaborative team, we’d love to work with you!

Responsibilities

  • Help your team of product managers, designers, writers, and engineers understand user needs and have an impact at all stages of product development.
  • Identify and prioritize strategic and tactical product UX research questions that will have the most impact on 6sense’s customer use of our products and services.
  • Plan and conduct qualitative or quantitative research, such as in-depth interviews, participatory workshops, ethnography, log analysis, and surveys to deeply understand 6sense’s product users and their behaviors.
  • Enable others at 6sense to conduct their own research and make user-centric decisions.
  • Triangulate data from research and other sources to glean insights and actionable recommendations for the 6sense product through written memos/ reports and delivered presentations.
  • Communicate insights and evangelize the voice of the user across the company.

Must-haves

  • A background in Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, Anthropology, or a related field
  • Professional experience of 7+ years conducting and leading research, ideally in a B2B SaaS company
  • Applied experience with a variety of qualitative or quantitative research methodologies, including when and how to apply them during the product development process.
  • Improved and scaled research practices across an organization, enabling others to conduct their own research.
  • Worked in an ambiguous, fast-paced environment.
  • Clear and concise communicator, as well as an engaging and persuasive storyteller

Base Salary Range: $158,528 to $243,076

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