Senior Product Marketing Manager, Customer

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.
About the Role
You own customer storytelling for Airtable with the strategic mindset of a product marketer. You identify compelling AI use cases, work directly with customers to extract their stories, and create detailed, demo-led content. You write the narrative, create the demo, and ensure every story teaches something specific.
You’re deeply curiousthe kind of person who asks “why did you build it that way?” and “what happens when X breaks?” until you truly understand not just what the customer built, but why it matters and how it works.

Youre looking to pioneer a new approachcustomer stories, demos, testimonials, and use cases that show real people solving specific problems with working demos. Not corporate hand-waves, but real buildersby name, by role, by actual challengedemonstrating their AI-powered Airtable implementations. Success in this role is not program management, its developing engaging content that positions our builders as AI leaders.
What you’ll do
Customer Story Development & Execution
Identify and qualify high-impact AI use cases solving real business problems at scale
Conduct deep-dive customer interviews to understand workflows, challenges, and outcomes in detail, asking questions until you really understand
Lead demo sessions where customers walk through their builds. Capture these sessions, then recreate them as working demos with anonymized data
Write focused stories that go deep on problem, AI-powered solution, and measurable outcomes
Produce demo videoshandle filming, basic editing, and scripting (partner with creative for high-production needs only)
Use AI tools extensively to accelerate content creationtranscription, synthesis, drafting, editing
Pipeline & Library Management
Build and manage our customer story database from publication and beyond to event speaking, future references, and more
Maintain searchable library tagged by use case, industry, AI features, company size, personas, story usage
Coordinate with Sales, CS, and PMM to identify which stories support campaigns and sales plays
Own insights and iteration using engagement usage and pipeline data to refine which stories we tell next
Partner with demand generation on distribution plans
Cross-Functional Storytelling Strategy
Partner with PMM on customer stories supporting broader campaigns
Package stories for field use with Sales Enablement
Collaborate with Marketing, CS, and Value team on expansion stories and AI adoption patterns
Support AR/PR with customer validation
Work with Field Marketing & Events to identify and prepare customer speakers for virtual and live events
Who you are
You’re a storyteller first, but technical enough to appreciate complexity. You can interview a customer, understand what they built, and translate it into a narrative that others strive to replicate.
You use AI tools daily to transform how you work: transcription, synthesis, drafting, editing, research. You see AI as a force multiplier.
You have strong opinions about what makes a customer story exceptionalaccessible, credible, and outcome-driven. Your stories make it easy for others to see how they can apply the solution to their own work, backed by real results that inspire action. You’re great at earning customer trust and managing executive time.
Minimum Qualifications
5+ years in product marketing, customer marketing, or technical content at B2B SaaS companies
Exceptional storytelling and writing for technical/business audiences
Daily AI tool usershow us how you’ve used AI to accelerate your work
Strong customer relationship skills and ability to extract stories through thoughtful questioning
Autonomous operatormanage your pipeline, prioritize work, don’t wait for direction
Technical aptitudelearn platforms quickly and understand implementations
Preferred Qualifications
Portfolio of customer content you’ve personally created
Demo-led, video-first, or interactive customer content experience
Basic video production skillscomfortable filming, editing, adding graphics
Airtable or similar platform expertise (no-code, automation, workflow tools)
AI/ML product marketing or AI transformation content experience
Customer content that Sales actively uses and credits with deal influence
Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.
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If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.
#LI-Remote
Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience.
Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable.
For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is:
$196,000$277,600 USD
For all other work locations (including remote), the base salary range for this role is:
$177,000$250,300 USD
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