Sales Operations Manager

How You’ll Contribute:

• Establish and maintain a comprehensive data management strategy to capture, organize, and ensure high-quality data ensuring the sales pipeline reflects a realistic view of the business (sales pipeline velocity, win rate, average deal size, forecast accuracy, sales cycle length, etc.) and communicate complex findings and data-driven insights to leadership, influencing decision-making.
• Help implement a “single source of truth” by ensuring marketing data from Marketo and sales activity data from SalesLoft and other platforms integrate and aggregate correctly into Salesforce (SFDC).
• Support the development and refinement of dashboards and reports to accurately track GTM performance, including enrollment trends, Customer Acquisition Cost (CAC), sales performance, and cohort conversion.
• Create and nurture feedback loops from cross-functional partners (Marketing, Product) to allow for timely feedback on marketing and other efforts
• Responsible for GTM tooling (e.g., CRMs, AI tooling, knowledge bases, custom LLMs, etc.)  and manage vendor relationships to ensure adoption.
• Build, document, and implement effective practices for the management and measurement of MQLs (Marketing Qualified Leads), including efficient handoffs to Sales, ensuring relevant data is available for timely reporting, and follow-up approaches are strategically aligned to the MQL type

Our Ideal Candidate Will Have:

• 5+ years of experience in Sales Operations or Business Operations ideally in a healthcare, digital health, or tech-enabled services business.
• Must be able to showcase career planning examples of how you built or optimized a Sales Ops methodology and implemented it for your company.
• Expert knowledge of: SFDC, Marketo, Salesloft, NotebookLM and experience leveraging them for reporting and process improvement.
• Experience with: Salesforce, Salesloft, Scratchpad, Chorus, and Slack-integrated systems.
• Expertise in Excel and Google Sheets, including the ability to create insightful reporting dashboards and process flows for sales optimization.
•  Strong analytical skills with a natural intuition for numbers and data.
• Comfortable analyzing data using Metabase or other Business Intelligence (BI) tools.
• Effectively builds strong cross-functional relationships with multiple stakeholders across GTM, Product, Finance, and Clinical teams.
• Strong critical thinking and business judgment skills.
• High degree of accuracy and excellent time management skills—ability to manage multiple projects and stakeholders while meeting deadlines.

What We Offer:

• 💰  Competitive salary
• ✨  Comprehensive medical, dental, vision, life, and disability benefits
• 📈  401k match
• 📝  Monthly phone and wifi stipend for employees, annual ergonomic stipend
• 🏝  Generous vacation policy, paid holidays and company-wide recharge days
• 🍼  Equal paid parental leave for birthing and non-birthing parents
•  Free cancer screening and prevention resources for employees and their adult dependents