Restaurant Support Specialist

The Yelp Restaurants division is growing, and we’d love to have you join us. Fast-paced and growth minded: Yelp Restaurants is a true startup, so get ready to make an impact! You’ll help lots of businesses, learn very quickly, and contribute directly to our strategy. As a Restaurant Support Managers you are committed to providing exceptional customer service with the goal of retaining and growing our client base – but, above all else, provide stellar customer service. You’ll efficiently manage and respond to a variety of questions and issues that may require troubleshooting, researching or collaborating with the team while you listen and reassure our clients.

What you’ll do:

• Provide exceptional and timely inbound customer support via phone and email
• Consult and educate our customers to provide value, resolve their business needs, and retain their business
• Become an expert in the Yelp Restaurant SaaS product suite and adapt product recommendations quickly to suit client needs – asking probing questions and finding solutions will be critical to your success
• Help owners with their full suite of Yelp Restaurant tools to market their restaurant, efficiently manage their front of house, and drive diners.
• Grow and learn in a fast-paced high-growth environment – there will be plenty of opportunities to stretch your skillset and make an impact for our customers and our company

What it takes to succeed:

• Great communicator – Whether it’s on the phone, through email or via live chat, you excel at communicating with customers
• Positive – You strive to maintain a positive working space with both customers and peers
• Adaptable – You are adaptable and can think on your feet, when faced with new challenges, or tough conversations, failure simply isn’t an option
• Supportive – You don’t hesitate to lend a helping hand to other team members when possible
• Value Focused – Solid ability to handle challenging conversations and add value to business owners in a professional, solutions-oriented manner
• Willingness to Learn and Grow – You are open to feedback, adaptive and coachable; you embrace and thrive in a fast paced high-growth environment
• Bachelor’s Degree or 3+ years of relevant client facing experience
• Be available to work weekends and holidays between the hours of 6AM-8PM PST
• Experience in SaaS, sales, client retention, support, or customer success is preferred

What you’ll get:

• Effective your first day: Full medical, vision, and dental coverage
• Mental health support and services via Modern Health
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 7 paid wellness days, 12 paid holidays, plus one floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Professional development reimbursement
• Work from home reimbursement
• Compensation base salary is $52,000-$82,000 annually
• For more information about US benefits at Yelp, please check out this link