You’ll manage the support of a mid-large scale product, working closely with our engineers, designers and government partners to triage issues and distill them into clear, actionable tickets for the team. You’ll be available to tackle Priority one issues as they arise. You’ll also work with the team to continually improve on our response and support of the system and build close working relationships with a variety of people, including engineers, client stakeholders, and partner vendors.
You think holistically and understand how the details of the project fit into the bigger picture, and take pride in working through highly ambiguous situations to deliver value to users. You have a strong bias towards action when faced with incomplete information, and communicate transparently to build consensus internally and externally.
What you’ll do
- Work directly at the intersection of government and the Nava team to manage our sprint process, estimate our efforts, triage incidents, manage expectations, and track and communicate progress as well as remove blockers when needed
- Proactively build relationships with stakeholders and other contractors
- Understand the team’s objectives, systems, and capabilities in order to make decisions about project priorities and to help resolve issues
- Coordinate multiple contractor teams to bring alignment to large ecosystems and create holistic success for everyone
- Accurately report risks, successes, progress, and failures
- Manage the team’s velocity and continually improve our processes for organizing ourselves and our work
- Demonstrate a passion for learning, embrace change, and ask insightful questions particularly about business needs and IT capabilities
Required skills
- 5 years of experience as a Project Manager, Delivery Manager, Scrum Master, or Product Manager in a complex software development environment with multiple stakeholders
- Experience with both the use and management of ticketing systems. Jira and Confluence are used on this project so experience with them specifically is ideal, but it’s more important that you’re diligent at tracking down issues and documenting them clearly
- Ability to demonstrate experience leading projects with significant complexity, including managing milestones, dependencies, and integrations with significant risk, uncertainty or scale
- Experience working with product, design, and engineering teams as a cohesive unit and maintaining open lines of communication in a multi-disciplinary environment
- Experience using agile frameworks like scrum, kanban, or SAFe and familiarity with agile development practices such as continuous integration and continuous delivery
- Ability to grow and nurture existing and new client relationships to help drive prioritization across multiple projects and create ecosystems of success
- Strong organizational skills and attention to detail
- Ability to communicate clearly and increase transparency, with a strong competency in situational awareness and conflict resolution
- An adaptive, proactive, empathetic, tenacious, and positive mind
Desired skills
- Project management in a government context (state or federal)
- Project management within the Centers for Medicare & Medicaid Services (CMS)
- Experience working on iterative projects using prototypes, product pilots, and user research Track record of introducing and expanding agile transformation and pursuing best practices in project management with clients and stakeholders
- Experience launching new production systems with high public visibility in a fast-changing regulatory environment
- Experience working with development teams building APIs
$114,300 – $126,000 a year
Other requirements
All roles at Nava require the following:
● Must be legally authorized to work in the United States and meet any other requirements for government contracts for which they are hired.
● Candidates who are offered a job with Nava must possess work authorization that does not require sponsorship by their employer for a visa now or in the future.
● May be subject to a government security investigation and must meet eligibility requirements for access to classified information or applicants who are eligible for security clearances.
Perks working with Nava
● Competitive benefits: We prioritize your well-being, offering highly competitive medical, dental, and vision benefits.
● Generous time off: Enjoy 20 days of accrued PTO, 12 paid federal holidays, 5 prorated floating holidays, and unlimited sick leave.
● Annual discretionary bonus: Paid annually to eligible employees. When Nava does well, you do well.
● Parental leave: Receive 16 weeks of fully paid parental leave and weekly meal deliveries during your leave.
● Employee wellness program: Access our comprehensive Employee Wellness Program.
● Virtual doctor visits: Enjoy zero copay virtual doctor visits through UHC.
● Fertility support: Benefit from fertility support and treatment options.
● Sabbatical leave: We offer a sabbatical leave program.
● 401k contributions: We match 4% of your salary in 401k contributions.
● Flexible work arrangements: We offer flexible work arrangements to suit your needs.
● Home office setup: Receive assistance with your home office setup and a monthly phone allowance.
● Utilities reimbursement: Get a monthly partial reimbursement for utilities (where applicable).
● Learning and development: Access our comprehensive learning and development program.
● Tuition and Professional development budget: Receive a prorated annual tuition and professional development budget and a LinkedIn Learning license.
● Equity stock options: Benefit from equity stock options.
● Employee referral program: Participate in our employee referral program.
● Commuter benefits: Enjoy commuter benefits.
● Insurance coverage: Receive short and long-term disability insurance, as well as life and accidental death insurance.
● Inclusive culture: Join our diverse, inclusive, highly collaborative, and vibrant culture that supports remote work.
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