Program Manager, AI Hub

The Customer Experience organization plays a key role in Domino’s continued growth as a startup and ensuring we help our customers achieve their data science goals.

As a program manager for our AI Hub, you’ll be responsible for delivering project templates that highlight Domino features and help our customers immediately realize value from the Domino platform. As program manager, you’ll define and own the entire lifecycle for project templates, from starting a content steering committee, prioritizing topics for development, building an implementation and maintenance plan, and working with marketing and partners on a communication plan.

What your impact will be

• Define and implement a process for intake and maintenance of AI Hub project templates from idea generation, creation in GitHub, through implementation and maintenance in the Domino Platform
• Establish governance processes to ensure the quality and relevance of content on the AI Hub over time
• Define key performance indicators (KPIs) to track the success and impact of the AI Hub, such as usage metrics, user satisfaction scores, and the number of successful projects leveraging the templates
• Enable internal teams and partners about project submissions and go-forward maintenance
• Establish a content review board to prioritize content development and create marketing/comms plans for awareness

What we look for in this role

• Has demonstrated experience in program management
• Has built new processes/programs and improved existing processes/programs
• Has led complex cross-functional initiatives in a customer-facing organization
• Has worked with SaaS/Cloud companies addressing enterprises, practitioners, and leaders
• Has exposure to the AI ecosystem and end-to-end data science projects
• Ideally has worked in Responsible AI, life sciences, public sector, or financial services
• Dealing With Ambiguity
• Innovation Management
• Managing and Measuring Work
• Planning accurately
• Managing Through Systems
• Excellent written and verbal communications
• Proficiency in using Jira for project management, Slack
• Nice to have: Github proficiency

What we value

• We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply
• We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success
• We believe in individuals who seek truth and speak the truth and can be their whole selves at work
• We value all of you that believe improving is always possible. At Domino, everything is a work in progress – we can do better at everything
• We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company

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