Product Operations Manager

Celigo is seeking a dynamic and experienced Product Operations Manager to join our Product Operations team. At Celigo, Product Operations defines, manages, and enables effective and smooth product development through agile and forward-thinking best practices.

This role is ideal for a professional with a strong background in Product Management within a SaaS environment, who thrives in a fast-paced, startup-feel environment. The ideal candidate is someone with a product mindset, a deep understanding of what it means to be product-led, and with exceptional Jira administration skills.

What you’ll do:

• Lead the development and refinement of product development processes to enhance efficiency and ensure cross-functional alignment, using best practices for SaaS products, aligning with Celigo’s product operating model.
• Identify opportunities for process improvements and implement changes to drive efficiency and effectiveness in product operations.
• Ensure Jira configurations align with team needs and product management practices, and provide training as necessary.
• Partner with Jira administrators to optimize Jira for tracking and managing product development activities and processes, including creating and maintaining workflows, dashboards, and reporting tools.
• Facilitate collaboration between Product teams, Engineering, Marketing, and other teams to ensure cohesive execution of product strategies and initiatives.
• Manage cross-functional projects and communicate progress, risks, and dependencies to stakeholders.
• Create and maintain comprehensive documentation for product operations processes, best practices, and guidelines.
• Ensure that product and operational knowledge is effectively communicated and accessible to relevant teams.
• Provide training and support to team members on product management tools, processes, and best practices.
• Act as a point of contact for operational questions and issues, providing guidance and troubleshooting as needed.

What you’ll need to succeed : 

• Strong leadership skills, with proven past experiences in driving complex projects to completion.
• At least 5+ years of relevant experience, as a Product Manager and Product Operations Manager, in an Enterprise SaaS product company.
• Deep knowledge of the PDLC, SDLC, and CICD.
• Solid hands-on experience in Jira system administration.
• Experience working in product teams in a triad model, using Scrum or other agile methodologies.
• Excellent communication skills, with a talent for understanding how to articulate key information to a target audience.
• Technical understanding of SaaS products and web apps.
• Experience with product analytics tools, eg Pendo or Gainsight PX, and BI tools like Domo or Thoughtspot.
• Experience working with multiple functions in a product organization, including Engineering, Design, Documentation, Product Management, Marketing, and Customer Success teams.
• Bachelor’s Degree in a technical field, or other relevant field.
• Integration and automation experience is a plus.

The best candidate would be :

• Highly driven, with an appetite for success.
• Passionate about building the next generation automation platform working with a high-energy, vibrant team.
• A natural leader, who gets things done.
• A good communicator with the skills to teach and train others successfully.
• Extremely organized, and detail oriented.
• A problem solver with an analytical mindset.
• Self-motivator with a Can-do attitude.
• Able to handle multiple competing priorities in a fast-paced environment.
• Able to build strong relationships with stakeholders and key partners for the program.
• Thrives in a fast-paced and startup-like environment.

Celigo reasonably expects to pay a base salary between $125,000 to $145,000 for this position.  Actual starting base pay will be determined by skills, experience, geographic location, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, benefits, or other perks as outlined in any formal employment offer