Payment Operations Business Analyst

The Payment Operations Business Analyst (internally titled Product Operations Business Analyst) is a pivotal role at Billtrust, responsible for supporting and delivering innovative, disruptive products. This position works cross-functionally with Robotic Process Automation (RPA) engineers and acts as the expert on the product’s data footprint. The role involves collaborating with internal teams to identify and implement improvements, automation, and scaling opportunities, while also providing support to both internal and external customers. 

What You’ll Do: 

• Analyze Data: Transform complex data into actionable insights to drive business decisions. 
• Data Integrity: Plan, design, develop, and assess data elements and structures to ensure their integrity, completeness, and quality. 
• Reporting: Develop and generate operational reports for various stakeholder groups, both internal and external. 
• Research & Development: Identify functionality gaps and prioritize development opportunities. 
• Issue Management: Analyze and interpret data to manage identified issues. 
• Testing: Collaborate with product development to develop automated processes and ensuring data accuracy 
• Communication: Facilitate communication between internal teams, customers, and third parties such as financial institutions. 
• KPI Support: Collaborate with the team to support collective and individual KPIs. 
• Continuous Improvement: Identify and suggest areas for improvement, automation, and scaling. 

What You’ll Bring: 

• Experience in payment operations, specific to merchant acquiring role; 2+ years of relevant experience preferred. 
• Experience with credit card and/or bank payment processing or other high-volume payment flows is required. 
• Proficiency in utilizing business intelligence visualization tools. 
• Experience in querying, analyzing, and working with data languages and platforms. 
• Experience maintaining PCI compliance following policies, standards, and procedures. 
• Strong analytical and problem-solving skills, with strong attention to detail. 
• Strong teamwork skills and ability to collaborate effectively leveraging effective time management skills. 
• Preferred experience with SQL queries and familiarity with data file types like CSV, delimited, and XML. 
• Associate’s Degree or equivalent experience; 2+ years of relevant experience preferred. 
• Demonstrated experience using data to solve problems and provide business insights. 
• Strong communication and organizational skills. 
• Experience gathering and documenting business requirements and workflow processes. 
• Proven ability to prioritize work based on customer needs, delivery dates, and complexity in a dynamic environment. 
• Ability to manage expectations and deadlines with internal and external clients through scheduling, communication, escalation, and risk analysis. 
• Entrepreneurial mindset with a results-driven attitude. 
• Prior scripting or programming experience is preferred. 

The expected base salary range for this position is $55,000.00 – $70,000 annually.