Operations Support Associate

The Operations Support Associate plays a key behind-the-scenes role in ensuring the Care Operations team is set up for success. This position supports the full patient life cycle, from enrollments and authorizations to reauthorizations and disenrollments, by executing accurate data entry, monitoring patient program statuses, and maintaining clear communication across internal teams.

This is a full-time, remote position within the United States. Training will take place during Pacific Time (PST) hours, after which regular working hours are 9:00 a.m.–5:30 p.m. in your local time zone.

What You’ll Do

• Own key operational support initiatives that directly impact patient care delivery and health plan compliance
• Complete critical data entry from internal care systems into health plan portals, trackers, and databases with exceptional accuracy
• Process and monitor care management program authorizations, reauthorizations, and disenrollments to ensure patients maintain continuous access to care
• Proactively track approvals and status updates (via fax, email, or SFTP) and communicate timely updates to the care team
• Maintain daily management of fax and voicemail queues to ensure all items are processed and cleared
• Support process improvement projects related to enrollment, documentation, and compliance auditing
• Collaborate cross-functionally with Care Operations and Compliance teams to ensure data integrity and timely submission of authorizations
• Contribute to ad hoc projects that enhance workflow efficiency and ensure accurate reimbursement for services rendere

What You’ll Need 

• 1+ years of healthcare operations or administrative experience in a fast-paced environment
• Proficiency in Google Sheets or Microsoft Excel is required
• Strong data entry accuracy and time management skills, with a commitment to maintaining 100% accuracy in all submissions
• Excellent attention to detail and ability to manage multiple high-volume workflows simultaneously
• Comfort navigating technology platforms such as Google Suite, Slack, and data management tools (e.g., Looker or comparable systems)
• Ability to adapt quickly as priorities shift across different projects and health plans
• Excellent written and verbal communication skills and a collaborative working style
• Reliable, HIPAA-compliant workspace with a stable internet connection
• Dedication to supporting underserved populations and improving access to high-quality car

Because We Value You

• Competitive compensation: $22-$23
• Comprehensive health, vision & dental insurance
• Flexible vacation policy – take the time you need to recharge
• 401k
• Work entirely from the comfort of your own home
• Monthly $100 work from home expense stipend
• We provide the equipment needed for the role
• Opportunity for rapid career progression with plenty of room for personal growth!