Onboarding Consultant

Sprout Social is looking for a highly driven, enthusiastic and tech-savvy Onboarding Consultant to onboard and train new and existing customers. You will be the first point of contact with our new customers and pride yourself on being organized, detail-oriented, and empathetic while providing a stellar customer experience.

The minimum qualifications for this role include:

• 2+ years experience in an account management / client relationship role in the technology industry
• Experience delivering customized and engaging product education sessions via web conference software with a focus on adoption of the tool, helping customers to solve problems that aren’t always straightforward (or alternatively the equivalent professional experience in adult education)
• In-depth knowledge of social media platforms, and a general understanding of the social media industry

Preferred qualifications for this role include:

• Able to identify and align a customer’s goals and objectives with Sprout’s value, capabilities, and solution
• Project management experience with ability to manage simultaneous software implementations for multiple clients
• Superior organizational and time management skills
• Excellent written and verbal communication skills with the ability to show empathy, patience, and critical thinking at every stage of the customer journey
• Experience in mentoring team members and collaborating with internal partners
• Salesforce.com or other CRM experience is a plus

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete Sprout Social’s 3-week new hire training & onboarding program remotely through pre-recorded webinars. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Pass your Sprout certification
• Pass your mock call certifications with your mentor and your manager
• Shadow Onboarding Consultant’s calls to learn success strategies and positioning

Within 3 months, you’ll start hitting your stride by:

• Complete the new hire mentor program, showing successful command of the Sprout product and how to drive customers towards success with the tools
• Work up to full project load of about 30 customers
• Have a marked impact on product adoption levels for customers that you engage with

Within 6 months, you’ll be making a clear impact through:

• Meet agreed-upon goals and targets relating to activity levels, product adoption
• Begin to expand customer type in terms of size, industry, location etc.

Within 12 months, you’ll make this role your own by:

• Continue to meet and exceed goals and targets relating to daily activity and product adoption, in addition to positively influencing customer retention
• Obtain (solicited and unsolicited) peer and customer feedback

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

In the United States, we have two geographic pay zones. This role’s On Target Earnings (“OTE”) for new hires in each zone are:

• Zone 1 (New York, California, Washington) :$71,440 (min), $89,300 (max) USD annually
• Zone 2 (All other US states): $65,000 (min), $81,200 (max) USD annually