Manager, Experience Development

Lead the development of new experiences and the reimagination of underperforming experiences for a wide variety of audiences. Focus on the holistic human, physical, and digital experiences and how the organization understands and exceeds expectations as it relates to behaviors, attitudes, and needs.

• Assess and develop solutions and transformative change for existing experiences by driving results with measurable impact. Advocate for inclusive experiences across services, touchpoints, and processes.
• Partner with the Consumer Experience team to scope research activities, including user research, concept validation, usability testing, and market research. Stay abreast of industry and non-industry developments, emerging technologies, and consumer preferences to inform strategic decision-making and ensure alignment with evolving consumer needs.
• Ensure fluency at all levels of the organization on how to develop new experiences and use ideation techniques to drive creativity. Support the refinement of core curriculum related to experience development.
• Frame and communicate strategic visions and future state experiences by creating engaging presentations for varied audiences.
• Establish clear rationale, customer insights, root cause analysis, and feedback by garnering trust and confidence in design recommendations.
• Conduct hiring, training, directing, development and evaluation of staff.

Requirements

Education:

• High School diploma equivalency with 3 years of cumulative experience OR Associate’s
  degree/Bachelor’s degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required. 3 years of leadership or management experience preferred.

Additional Preferences

• 5+ years experience in Design Thinking, Experience Development, Product Management and/or Human Centered Design providing innovative solutions to solve business problems.

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