Loyalty Operations Associate

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.

The Crown Is Yours

As a Loyalty Operations Associate, you’ll help deliver accurate, reliable bonus offers that elevate the DraftKings Rewards experience. You’ll configure promotions, test offer mechanics, and identify potential issues before they impact players. Working closely with our Marketing, Customer Experience, and cross-functional teams, you’ll help ensure every offer launches smoothly while improving the processes and tools that support our growing loyalty program.

What you’ll do as a Loyalty Operations Associate

• Build and configure bonus offers, ensuring accurate setup and alignment with promotion rules.
• Test offers before launch to verify eligibility, rewards, player messaging, and overall functionality.
• Identify and troubleshoot offer issues, working with cross-functional teams to find solutions.
• Partner with CRM and Marketing teams to align audiences, messaging, terms, timing, and offer requirements before launch.
• Monitor live promotions and help resolve issues to minimize player impact.
• Support improvements to offer setup, testing, and monitoring through automation, AI tools, and process updates.

What you’ll bring

• At least 1 year of experience in loyalty operations, promotions, quality assurance, or a similar field.
• Experience working with promotional offers or rules-based systems, with the ability to follow requirements accurately.
• Strong attention to detail and problem-solving skills to identify issues and ensure accuracy.
• Experience using data, reports, and operational tools to monitor performance. Familiarity with SQL, Sigma, or Tableau is a plus.
• Strong communication and organizational skills, with the ability to collaborate across teams and manage multiple priorities.
• An interest in using AI tools and technology to improve processes and operational efficiency.

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