About the role
The IT department at Flatfile handles all computing for employees and contractors, from onboarding to offboarding and everything in between. You’ll play an essential role in building and scaling a remote-first culture, by gearing up the best and the brightest with the latest and greatest hardware and software so that nothing stands in their way of delivering product.
You’ll handle ordering and replacing equipment for all Flatfile team members, technically onboarding them, dealing with user problems like forgotten passwords, hardware replacements, and enabling our teams to work better by doing things like configuring SSO, ensuring HR has automated on and off-boarding from tools, etc.

You will . . .

    • Manage and maintain an inventory of hardware, including purchasing, repair, and disposal of laptops, iPads, and other accessories, and budget management.
    • Own strategy and execution for IT support delivery, enabling Flatfilers to do their best work while working remotely.
    • Build and manage an internal help desk for all IT support and troubleshooting, optimizing IT service to create delightful user experiences for all Flatfile employees.
    • Support employees throughout the entire lifecycle, including maintaining the technical processes and guiding Flatfilers through the technical processes of onboarding, offboarding, and everything in between.
    • Collaborate with cross-functional leaders to integrate and monitor SaaS tooling to assure all teams have the right tools and system access across the business.
    • Assist in keeping Flatfile secure and compliant, implementing best practices, tools, and training throughout the organization to assure the appropriate standards are maintained. Ensure we are always remaining in compliance with standards such as SOC 2
    • Managing Okta to ensure apps are provisioned automatically for specific groups

You have . . .

    • 5 years of experience in an IT role, ideally for a SaaS or high-growth technology company.
    • Experience managing macOS & iOS devices, building and deploying policies, configs, and software using MDM (JAMF) for remote employees in a highly compliance-oriented environment.
    • Familiarity with compliance frameworks such as SOC 2 and/or ISO 27001.
    • Comfortable being the escalation point for issues concerning all core IT systems
    • Strong written and verbal communication skills, with the ability to present complex technical information to a variety of audiences with different technical skill levels.
    • Customer service mindset, you have great interpersonal skills and a desire to work collaboratively across the organization.
    • A passion for building automated systems and tasks to increase efficiency.

Bonus points for experience with. . .

    • Google Workspace/G Suite/Google Apps
    • Okta
    • Osquery/Kolide
    • Linux
    • Windows
In accordance with applicable law, the following represents Flatfile’s reasonable estimate of the range of possible compensation for this role if hired in Colorado.
Salary: $95,000 – $135,000 annually
Equity: this role is eligible to participate in Flatfile’s equity plan
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