Insurance Billing Specialist

Babylist is the trusted platform for millions of growing families. For over a decade, Babylist has been the technology solution for expecting parents and the community that supports them, expanding from baby registry into a full-service platform that helps parents make decisions with confidence, stay connected, and build happy and healthy families. Every year Babylist helps over 9M people make purchases through its registry, app, ecommerce shop, and comprehensive product guides. The Babylist ecosystem now includes Babylist Health, which provides access to products and services including insurance-covered breast pumps, Expectful, a new voice in health and wellness for pre-pregnancy through postpartum care, and The Push, a branded content studio that works with the biggest companies in the baby space. With over 59M monthly pageviews and 1.2M TikTok followers, Babylist is a generational brand leading the $88 billion baby product industry. To learn about Babylist’s registry options, editorial content, and more, visit www.babylist.com

Our Ways of Working

We have team members located across the United States and Canada spanning multiple time zones. This means we put in extra effort to make sure we connect and collaborate in ways that make sense for us. We know how valuable the flexibility of remote work is for our employees.

We know that personal connection is the foundation for the great work we do together. In order to build those relationships with team members in other cities, we meet with coworkers in person two times a year at a full company offsite and a departmental offsite. These offsites are expected of employees and are great opportunities to meet the people you work with every day and to do some of the work that is much more difficult to do virtually.

What the Role Is

Following our strategic acquisition of a durable medical equipment company, we’ve entered the healthcare and wellness space, bringing trusted solutions to people during a transformative life stage.

We’re looking for an Insurance Billing Specialist to join our growing team. In this role, you’ll be the backbone of insurance transparency, conducting detailed insurance verification to create seamless billing processes. Reporting to the Insurance Claim Recovery Manager, you’ll collaborate across departments to elevate the patient experience and make a meaningful impact.

This is your chance to bring your expertise to a dynamic team, shape processes, and contribute to Babylist’s vision of healthcare made simple and clear. Let’s build something amazing together!

Who You Are

• Self-Starter: You thrive with minimal oversight, staying productive while multi-tasking and pivoting to high-priority tasks as needed.
• Insurance Billing Expertise: You bring advanced knowledge of commercial insurance billing to the table.
• Benefit Investigation Mastery: You excel at conducting detailed insurance benefit investigations both online and over the phone.
• Pre-Certification Proficiency: You can identify plans requiring pre-certifications, gather documents, and submit additional required information seamlessly.
• Detail-Oriented Analysis: You spot plans where benefits apply toward deductibles/coinsurance and flag them for review.
• Patient-Centric Communication: You positively engage with patients to obtain necessary information for verifying benefits.
• Data Insight Savvy: You identify patterns in user input data to suggest and implement website improvements.
• Tech-Savvy: You’re a pro with Excel and Microsoft Word, bringing efficiency to your work.
• Strong Communicator: You take pride in your clear, professional communication skills—both written and verbal—ensuring smooth interactions with insurance companies and patients.

How You Will Make An Impact

• Customer Service Champion: You’ll deliver exceptional support, resolving insurance inquiries and making every post-shipment patient interaction a positive experience.
• Patient Experience Advocate: You’ll use your commercial billing expertise to create smooth, hassle-free processes while gathering the information needed to verify benefits.
• Claims Follow-Up Expert: You’ll take charge of claims 30 days or older, following up via phone or online to ensure timely resolution.
• Accuracy Pro: You’ll review, correct, and resubmit claims rejected by the clearing house, providing updates and follow-ups to keep things moving seamlessly.

Why You Will Love Working At Babylist

• We invest in the infrastructure you’ll need to be supported and successful: tools, opportunities to connect with colleagues, and a stipend to help you set up your office
• We build products that have a positive impact on millions of people’s lives
• We work at a sustainable pace which means work/life balance is a real thing here
• We believe technology and data can solve hard problems
• We believe in exceptional management
• We are an antiracist organization and doing the work to support differences of all kinds
• We offer competitive pay and meaningful opportunities for career advancement
• We have great benefits like company paid medical, dental, and vision, a generous paid parental leave policy, and 401k with company match
• We care about employee wellbeing with perks for physical, mental and emotional health, parenting, childcare, and financial planning
• Babylist takes a market-based approach to pay, and pay may vary depending on your location. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location.

The estimated pay range for this role is $52,082.00 – $78,227.00