Implementation Project Manager

ButterflyMX is your leading property technology company that aims to simplify property access for owners, staff, residents, and visitors. Our innovative access control solutions are relied upon by more than 15,000 multifamily, commercial, student housing, and gated communities worldwide, including the most trusted names in the real estate industry.
ButterflyMX is growing exponentially, and we want you to grow with us! Were looking for top-tier talent who want to supercharge their careers in a high-growth, innovative, and industry-changing company.
At ButterflyMX, we value exceptional people who are intelligent, passionate, collaborative, and balanced. As a distributed workforce, we offer a transparent and flexible culture, along with benefits like a 401(k) match and quarterly stipends for self-care. We work hard to continually improve the experience of everyone in our communities while also finding time to enjoy our personal passions.
ButterflyMX is looking for a self-motivated Project Manager to ensure that key aspects of the client implementation process in our Florida territory are fulfilled in a timely and accurate manner. In this role, you will be responsible for coordinating hardware installation and software implementation projects from the start of a new customer signed contract through the final completion. Your goal is to ensure that each project is completed on schedule, that the quality meets all standards, that the projected profit levels are maintained or improved, and that the customer is completely satisfied.
Responsibilities
Serve as the primary point of contact for customers and installers throughout the implementation process
Define actionable next steps for customer while involving, aligning and managing relevant stakeholders across teams
Validate deal data with customers to ensure accurate details to set up the project
Maintain implementation project tracking record – update and track project details, status, requests, change orders, payment details on an ongoing basis leveraging our CRM system
Forecast project completion timeframes
Prioritize work queues to ensure projects and communications are progressing
Coordinate hardware installation process and software implementation, including working with internal and external installers, sales teams, CSMs and customers
Manage schedules, activities, and communications with customers and installers
Coordinate invoicing requests and validate billing/payment inquiries
Communicate with internal departments (client success managers, technical teams, finance, and sales teams) and our customer to ensure a smooth and positive client service experience
Stay informed on inventory and tracking of materials needed for projects
Liaise between Sales and Client Success teams to facilitate successful project handoffs
1-2 years of relevant work experience in a customer-facing role in project management, customer success or support, or as a project coordinator
Bachelor Degree qualified or equivalent work experience
Demonstrate a high level of accountability for your work
Exceptional documentation and communication skills
Proven track record of delivering results and working towards targets
Prior experience working with email platforms and SFDC
Highly organized with exceptional eye for detail
Have strong attention to detail and can spot and correct errors
Ability to work collaboratively and build strong cross functional relationships
Know when to take ownership of a task
Resilient and positive
Self-motivated and proactive
Thrives in fast paced, deadline-driven working environment
Comprehensive Medical (ButterflyMX covers 90% of the cost) starting day 1
Dental and Vision plans (ButterflyMX covers 100% of the cost) starting day 1
401(k) plan with a match
13 paid holidays and 25 days of PTO
Paid Family Leave
Employee Assistance Program
Quarterly self-care stipends
HealthAdvocacy Program
Access to optional benefits, including pre-tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and Commuter Benefits, as well as optional Supplemental Life, AD&D, Hospital Indemnity, Disability, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance
Collaborative, dynamic work environment filled with kind, intelligent people who are working hard on an industry-defining product

EEO STATEMENT
ButterflyMX is an equal-opportunity employer, and we value diversity at our company. We strive to create an accessible and inclusive experience for all candidates and employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You must have the authorization to work in the US to become an employee. Please let our recruiting team know if you need reasonable accommodation during the application or the recruiting process.