Experience Partner 2

What Your Impact Will Look Like Here:

• • Manage a portfolio of up to 30 mid-tier clients with moderately high complexity and $1.5M – $3M ARR.
  • Participate in pre-sales discovery sessions and contribute to solution design and proposal development.
  • Lead implementation planning and onboarding coordination, ensuring alignment with client goals.
  • Conduct semi-customized program reviews and provide strategic recommendations.
  • Identify upsell and cross-sell opportunities and collaborate with sales and product teams.
  • Serve as the primary point of contact throughout the client lifecycle.
  • Maintain accurate records of client interactions, milestones, and engagement metrics.
  • Collaborate with internal teams to ensure timely delivery and client satisfaction.

You will love this job if you have:

• • • Understanding of customer success principles and SaaS business models.
    • Familiarity with digital transformation in the public sector.
    • Knowledge of project management and implementation best practices.
    • Strong analytical and communication skills.
    • Proficiency in CRM tools (e.g., Salesforce), Microsoft Office, and collaboration platforms.
    • Ability to manage multiple client relationships and competing priorities.
    • Ability to work independently and proactively solve problems.
    • Ability to build trust and credibility with clients and internal stakeholders.
    • Ability to translate client needs into actionable strategies and solutions.
    • Bachelor’s degree in Business, Public Administration, Communications, or related field.
    • 4 – 6 years of experience in consulting, customer success, or enterprise account management.
    • Experience with SaaS platforms and digital tools preferred.

• • • This role is typically performed on a computer using Zoom or Teams. The individual will be on camera throughout the day engaging with other employees and clients. The role is typically performed indoors within a home office environment. This role is typically performed while sitting or standing at a desk.