Expansion Operations Associate

SonderMind is seeking an Expansion Operations Associate to help unlock our next phase of growth by accelerating new client acquisition and driving revenue across new markets. This highly cross-functional role will work across Growth, Marketing, Enterprise, Provider Recruitment & Success, Customer Success, Product, and Analytics teams to drive scalable, data-informed growth in our newest and highest-potential markets.

As the Expansion Operations Associate, you’ll blend operational hustle, relationship building, analytical rigor, and rapid experimenation to identify growth opportunities, design and test pilots, and improve new and existing workflows that drive new market revenue.

You’ll be responsible for making sense of market signals and performance trends, translating them into actionable strategies that improve how quickly we scale in new markets, and executing on these strategies. In many cases, you’ll be driving the testing and iteration yourself, spinning up and managing scrappy tests to inform deeper investments.

This is a unique opportunity for someone who is an operator at heart, energized by forging connections, thrives in ambiguity, and takes pride in hitting ambitious targets that propel a business forward.

What you’ll do

• Drive revenue & client growth in new markets: Drive revenue and new clients in our new markets while improving time-to-scale for innovative growth levers. Uncover and drive high-impact, data-driven growth opportunities in new markets by blending performance metrics, market signals, and sound judgment.
• Be a connector and unlock opportunity: Build and nurture relationships across markets to uncover new growth pathways. Use strong interpersonal instincts to develop trust quickly both internally and with external partners, open doors, and surface on-the-ground insights that drive smarter, faster execution.
• Improve conversion rates: Improve provider conversion and client acquisition through a mix of collaboration with cross functional stakeholders and management of your own initiatives.
• Execute on targets: Serve as a cheerleader and owner of new market growth, hitting targets through being a “doer” yourself while also collaborating with other business owners to rapidly iterate on growth opportunities.
• Increase velocity of data-driven tests: Blend strategy & execution to lead early-stage design, testing, and implementation of pilots and workflows that unlock growth in new markets  Drive new market reporting improvements that help measure the success of growth initiatives.
• Unlock new growth levers: Identify new market growth opportunities through leveraging skills such as market sizing, light financial modeling, data analysis, and competitive research.

What does success look like?  

• By month 1: You’re actively monitoring core performance indicators across new markets—including client acquisition, revenue trends, provider supply and behavior, and conversion performance—to build a baseline understanding of what’s working and what’s not, and you’re designing and implementing tests to drive improvements.
• By month 2: You’re partnering cross-functionally across Growth, Marketing, Provider Success, Credentialing, Coaching, Payor, Care Coordination, Product, Analytics, and RevOps teams to surface market-level insights and form a real-time perspective of each new market’s unique dynamics. You are iterating on early initiatives designed to improve conversion, new client growth, and/or new market revenue.
• By month 3: Your early initiatives are showing measurable impact—whether through improved provider conversion, accelerated new client acquisition, or increased revenue in new markets, and you’re scaling those interventions or onto the next ideas.
• By month 6: You’ve designed and operationalized 0–1 processes that are leveling up our new market growth playbook, enabling repeatable, scalable success—and contributing to hockey stick growth in high-priority markets.

Who You Are

• 3 – 5 years of experience at a high-growth startup (ideally business operations or growth role) or management consulting
• Biased toward action, with a passion for blending strategy and execution
• Track record of achieving targets and improving operational workflows
• Deeply analytical mindset with a proven ability to translate insights into business action
• Able to push initiatives forward while thriving in ambiguous, ever-evolving work environments
• Experience with financial or growth modeling in Excel / Gsheets and data analytics tools (e.g., Looker) is preferred
• Experience at a high growth health tech startup is preferred
• Seattle or Denver is a plus

Our Benefits 

The anticipated salary range for this role is $88,000 – $100,000.